To get access to Control Center, contact your Control Center administrator. They'll create your account.

Sign on

Once your account is created, you'll get two email messages from Pismo Control Center with instructions for signing on.

• One email contains a welcome message with a link to sign on, your username, and a temporary password.
• The other email contains a verification code.

Note: Use Control Center with a modern browser based on Chrome technology, such as Google Chrome, Microsoft Edge, or Opera. Pismo supports the latest versions of these browsers.

To sign on the first time, do the following:

1. In the welcome email, select the link labeled Sign on to Control Center.
2. On the sign-on screen, enter your username from the welcome email.
3. On the next sign-on screen, enter the temporary password from the welcome email.
4. Next, enter the temporary password (in the Current Password field) and create a new password. For information about creating a secure password, refer to Best practices for Control Center passwords.
5. Next, enter the verification code from the other email to complete the registration process and start using Control Center.
6. When you first sign on, you're automatically set up with email verification as your multi-factor authentication (MFA) method. MFA adds an extra layer of security by confirming your identity with more than one type of proof, such as a code on your phone or a fingerprint. Pismo recommends adding a passkey, an authenticator, or both. To do this, refer to Add additional methods for multi-factor authentication (MFA).

Going forward, if you ever forget your password or need to reset it, select Forgot Password and go through the password reset steps.

What if I don't get the sign-on instruction emails?

If you don't get the sign-on instruction emails, use the following process:

1. From the sign-on screen, select Forgot Password.
2. You'll receive an email with a recovery code.
3. On the sign-on screen, enter the recovery code, create a new password, and save your changes.
4. You'll be prompted on the sign-on screen to enter a verification code. Select Didn't receive an email? Resend.
5. You'll receive the verification code in an email. On the sign-on screen, enter this verification code.
6. For added security, you'll receive a one-time passcode (OTP) via email. On the sign-on screen, enter this passcode to complete authentication and sign on.

If this process doesn't work, contact your Control Center administrator to resend the instruction emails.

In the rare case neither process works, open a service request with the Pismo Service Desk.

What if my company uses single sign-on (SSO)?

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SSO is only available to customers who have purchased it. Contact your Pismo representative for more information.

If your company uses SSO for Control Center, use the Control Center URL to sign on. Your email is your Control Center username.

After signing on, if your screen displays a message indicating that you don't have a role assigned, contact your Control Center administrator for assistance. After they assign your role, the next time you sign on you'll have the correct permissions and access.

Get more help

Control Center is intended to be intuitive and contains helpful tips to guide you. But if you need more help, contact your Control Center administrator. To get help with an issue that your administrator can't resolve, open a service request with the Pismo Service Desk.