Track a service request
Pismo aims to restore normal service operation as quickly as possible. In general, the on-call support team acknowledges all incident requests within 15 minutes. Mitigation can take up to four hours for critical incidents, and up to three days for lower-priority incidents.
After you open a service request, you are redirected to a page showing request details. You also should receive a confirmation email.
The following options appear on the page's right-hand side:
- Enable/disable system notifications: If enabled, you receive emails about status changes, added comments, and other activity. If disabled, you receive emails when requests are closed.
- Share the ticket with others: Shares the request with other team or company members.
Reopen a request
If you are not satisfied with a resolution, you should reopen your request instead of submitting a new one. For more information, refer to Modify a service request.
To track Service Desk requests:
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Click the profile icon at the top right of the screen and then select Requests.

- Use the search result filters as needed to find specific results.

Updated about 1 month ago