Service Desk

Pismo uses Jira Service Desk to track your issues via tickets. You can use Jira Service Desk to open tickets, manage your tickets, search for incidents, and more.

Adding a Service Desk user

To create a Service Desk user, contact your Pismo representative and provide the new user's email address. They should shortly receive a welcome email inviting them to join the PISMO | Service Desk portal. After they click the sign-up link, they can create their password. Once a password is created, they will then be able to open, view, and manage tickets.

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OnCall

For an emergency requiring immediate action, contact the Pismo OnCall team: +55 11 40039473

Even if you contact the OnCall team, you still need to create a JIRA Service Desk ticket for tracking and audit purposes.


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