Open a service request
Reopening requests
If you are not satisfied with a resolution, you should reopen your request instead of submitting a new one. For more information, see Track a service request.
To open a Service Desk request:
- Go to https://pismolabs.atlassian.net/servicedesk.
- Log in with your email and password.
For information about getting a Service Desk user account, see Request access to Pismo resources.
- Select PISMO | Service Desk (Portuguese) or PISMO | Service Desk EN (English).
- Choose the appropriate request type. For more information, see Request types.
- Enter information into all required form fields. Describe the problem with as much detail as possible (for more information, see Describing an issue).
- Click Send.
The on-call support team aims to restore normal service operation as quickly as possible. In general, the team acknowledges incident requests within 15 minutes. Mitigation can take up to 4 hours for most incidents, and up to 72 hours low-priority incidents. For more information, see Incident request status.
Updated about 2 months ago