Open a service request

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For information about getting a Service Desk user account, refer to Request access to Pismo resources.

To open a Service Desk request:

1. Go to https://pismolabs.atlassian.net/servicedesk.
2. Log in with your email and password.
3. Select PISMO | Service Desk (Portuguese) or PISMO | Service Desk EN (English).
4. Choose the appropriate request type. For more information, refer to Request types.
5. Enter information into all required form fields. Describe the problem with as much detail as possible (for more information, refer to Describing an issue).
6. Click Send.

Pismo aims to restore normal service operation as quickly as possible. In general, the on-call support team acknowledges all incident requests within 15 minutes. Mitigation can take up to four hours for critical incidents, and up to three days for lower-priority incidents.