Open a service request

To open a Service Desk request:

1. Go to https://pismolabs.atlassian.net/servicedesk. If you don't have access, refer to Request access to Pismo resources.

2. Log in with your email and password.

3. Select PISMO | Service Desk (Portuguese) or PISMO | Service Desk EN (English).

4. Choose the appropriate request type. For more information, refer to Request types. Request types include the following:

   • Incident - Use this form to report an incident. An incident includes any and all failure events or abnormal behavior of the service or system (application) in a production environment.
   • Occurence/Event - Use this form whenever a request presents problems without causing broad or general failure of a service.
   • Sandbox - Use this form when you need help with error results that you encounter outside of the production environment.
   • Question - Use this form whenever you are unclear about a particular result you're experiencing, when information is unclear, or when you are experiencing errors or problems.
   • Projects - Use this form to request an improvement, a new service, or new features.
   • Performance Test - Use this form when you want to test the platform's performance capacity or migration.
   • Deployment Window - Use this form for requests that are related to the deployment window.
   • Settings - Use this form for requests pertaining to existing production programs, such as those affecting business rules, changing rates, spending controls, accounting, ICA, embossing, and so on.

5. Enter information into all required form fields. Describe the problem with as much detail as possible (for more information, refer to Describing an issue).

6. Select Send to submit your form.