Open a service request
For information about getting a Service Desk user account, refer to Request access to Pismo resources.
To open a Service Desk request:
- Go to https://pismolabs.atlassian.net/servicedesk.
- Log in with your email and password.
- Select PISMO | Service Desk (Portuguese) or PISMO | Service Desk EN (English).
- Choose the appropriate request type. For more information, refer to Request types.
- Enter information into all required form fields. Describe the problem with as much detail as possible (for more information, refer to Describing an issue).
- Click Send.
Pismo aims to restore normal service operation as quickly as possible. In general, the on-call support team acknowledges all incident requests within 15 minutes. Mitigation can take up to four hours for critical incidents, and up to three days for lower-priority incidents.
Updated 6 days ago