Pismo operations status

The operations status page helps keep you informed about systems availability, scheduled maintenance, and incident reports for the Production environment. The status page is available at: https://status.pismo.io/. You can monitor this page to learn about any current disruptions or outages. There is also an option to subscribe to updates.

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Access is limited

Ask your Pismo representative for access to the status page. For security, access is limited.

Subscribe to status updates

To receive messages about platform status changes, maintenance activity, or incidents, click Subscribe to updates.

Screen capture of the Subscribe to updates button.

You can register to receive status update via:

  • Email
  • Text message
  • Webhook

You also can open a Pismo Service Desk ticket directly from this dialog.

Click Manage My Subscription to select which system components you want to receive updates about (the default is All).

View the Pismo status page

At the top of the Pismo status page is a high-level status message. Typically, this message reads All systems operational), but you also may see a message about a current ongoing operation, similar to the following.

Screen capture of status page.

Below this message are 90-day daily performance graphs for each system, such as Gateways, Account Management, and PCI Networks. To see details about a specific system, click the plus (+) sign next to its name. To see operational status for a specific day, hover over a bar.

Screen capture of the 90-day performance graph.

Below the daily performance graphs, the status page has the following sections:

  • Scheduled Maintenance - Logged scheduled maintenance. Click an entry's link for more information. May not appear if no maintenance is scheduled.
  • Past Incidents - Past logged incidents. Click on an entry's link for more information.

View uptime and historical data

Pismo also provides historical data about system operations. To see this information, click View historical uptime.

Screen capture of the View historical uptime link.

Current data, in calendar graph form, appears for the first system.

Screen capture of the calendar graph.

On this screen, you can:

  • Use the drop-down menu to switch between systems.
  • Use the arrow buttons to switch among 90-day time spans.
  • Hover over a green square for data about a specific day.

View reported incidents

To see logged incident reports, click the Incidents tab.

Screen capture of Incidents report tab.

On this screen you can:

  • Click a link for each incident to see details.
  • Use the Filter Components drop-down menu to see logged incidents for a specific system component.
  • Use the arrow buttons to switch among 90-day time spans.