Pismo operations status

The Pismo status page keeps you informed about Pismo systems availability, scheduled maintenance, and incident reports. You can monitor this page to check whether any services are currently experiencing disruptions or outages. The status page also reports when services have no known issues.

Ask your Technical Account Manager about getting access to the status page. For security purposes, the number of people with access for each organization is limited.

Viewing the Pismo status page

The status page initially shows a top-level status message, typically, All Systems Operational, though you might see a message about a current ongoing operation similar to the following.

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Appearing after that are 90-day daily performance graphs for each system, such as Gateways, Account Management, PCI Networks, and so on.

To see operational status on a specific day, point to a graph column bar.

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To see more granularity in a specific system, click the plus (+) sign next to its name. The plus sign changes to a minus (-) and graphs for the system's APIs appear.

Click the minus (-) sign to collapse the detailed graphs into one summary graph again.

If you scroll past the system green bar graphs, the following information also appears on this page:

  • Scheduled Maintenance - Logged scheduled maintenance. Click an entry's link for more information. May not appear if no maintenance is scheduled.
  • System Metrics - Slider graph for day/week/month system availability.
  • Past Incidents - Past logged incidents. Click on an entry's link for more information.

Getting status updates

To get email or text updates about platform status, maintenance, or incident warnings, click Subscribe To Updates.

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Click Manage My Subscription to select what system components you want to receive updates on. The default is all.

Click the phone icon to receive updates via text message. During this process, you can also select what system components you want to receive updates on.

Viewing historical data

Pismo provides historical data on system operations - click the View historical uptime link.

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Current data, in calendar graph form, appears for the first system - Gateways:

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On this screen, you can:

  • Use the drop-down menu to switch between systems.
  • Use the arrow keys (< >) to move between 90 day time spans.
  • Point to a green rectangle for data about that day.

To see logged incident reports, click the Incidents tab. A screen similar to the following appears:

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On this screen you can:

  • Click a link for each incident to see more information.
  • Use the Filter Components drop-down menu to see logged incidents for a specific system component.
  • Use the arrow keys (< >) to move between 90-day time spans.

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