Non-incident request status

The following table describes the request status values.

Status	Description
Open	Request is awaiting service. This is the status when a request is first created or has been re-opened.
In progress	Resolution or development is in progress.
Pending	Waiting for more information from you. - After answering the questions, select To Do to submit your answers. - If no action is taken within 80 business hours, the request moves automatically to Closed status.
Resolved	Incident has been resolved. - At this point, you can either close the request or select Reopened, to reopen it if you are not satisfied. - If no action is taken within 120 hours, the request moves automatically to Closed status.
Closed	Issue has been resolved to your satisfaction.

Non-incident lifecycle