Open

Request is awaiting service. This is the status when a request is first created or has been re-opened.

In progress

Resolution or development is in progress.

Pending

Waiting for more information from you.

• After answering the questions, select To Do to submit your answers.
• If no action is taken within 80 business hours, the request moves automatically to Closed status.

Resolved / Validating

Request has been resolved.

• At this point, you can either close the request or select Reopened, to reopen it if you are not satisfied.
• If no action is taken within 120 hours, the request moves automatically to Closed status.

Closed

Request has been resolved to your satisfaction.