Similar to your embossing configuration, you need to personalize the card reissuing configuration and process for your brand as every brand has different reissue reasons and associated costs. After setting up your program, meet with your Pismo representative to configure this.

You can call the following APIs to view your reissuing configuration and reissue a card:

• Get reissue reasons
• Reissue card—Reissuing a physical card initiates the embossing process.

Card PIN, PAN, and tokens when a card is reissued

When creating or reissuing a Pismo card, a new PAN and PIN are generated randomly. For a new card's PIN to be the same as the old card's, you must manually change the new card's password to the old card's password. Typically, this involves calling Get card password for the old card, and Change card password for the new card.

There currently is no way to transfer a card's PAN to a reissued card.

Token transfers are supported for reissued cards. This can be accomplished with the update_tokens parameter passed in the Reissue card endpoint. You can also reissue a card and then call Transfer card tokens .

Card reissue scenarios and statuses

Scenario 1 - physical:

1. Card created (CREATED) and activated (NORMAL)
2. Card reissued with must_block = true(CANCELLED). (The reissue reason object contains the must_block field).
3. New card created (CREATED) and activated (NORMAL)

Scenario 2 - physical:

1. Card created (CREATED) and activated (NORMAL)
2. Card reissued with must_block = false(REISSUED)
3. New card created (CREATED) and activated (NORMAL)
4. Old card cancelled (REISSUED > CANCELLED)

Scenario 3 - virtual:

1. Card created and activated automatically (NORMAL)
2. Card reissued with must_block = true or must_block = false(CANCELLED). (The must_block flag is a field in the reissue reason object.)
3. New card created (CREATED) and activated (NORMAL)

Scenario 4 - physical:

1. Card created (CREATED) and activated (NORMAL)
2. Card terminated (for example, THEFT)
3. Card reissued
4. New card created (CREATED) and activated (NORMAL)
5. Old card stays with the same status (THEFT)

Automatic card reissue updates

This service is offered in partnership with Mastercard to simplify a customer's life. When a new customer card number is issued, it is automatically updated on the various websites, applications, and digital services where the customer already has a record with the old card.