Visa collaboration and allocation questionnaires

This guide is intended to help clients create a dispute form for Visa. Creating this form follows creating a dispute. Specifically, it is a transcription from Visa IES Release 23.2 translated to the Pismo platform processing. It is intended to help the clients use the Visa Dispute form collaboration questionnaire. For more information, see the Visa IES Release 23.2 spreadsheet or contact your Pismo representative.

This document addresses two dispute reasons:

Processing Errors (reason 12)
Consumer (reason 13).

So if your dispute has a reason 12, see the Result of processing errors (Reason 12) section below.

For more information, see Visa chargeback reason codes. Specifically, Processing errors (reason 12), and Consumer Disputes (reason 13).

Inside the result sections you can see that some fields are repeated. This occurs because the same field could be used for more than one dispute_due_to value. The tables below are organized according to dispute_due_to values.

Pismo does not validate the completed collaboration questionnaire content.

Processing errors (reason 12)

Note: For the Req column, C = Conditional, Y = required, N= not required, and N/A = not applicable

{`
View table<i class="icon-maximize2"onclick="event.target.parentElement.click()">

			<tr id="ID">
				<td style="text-align:left; background-color: beige" colspan=4>
					<strong>
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = 
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">ID</code> (Invalid Data)
					</strong>
				</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">authorizationRequestDeclinedValidDataInd</code>
				</td>
				<td style="text-align:left">bool</td>
				<td style="text-align:left">Certification that the authorization request would have been declined if valid data had been provided.
					<br/>
					<br/>

Valid if

dispute_due_to =

ID (Invalid Data).

Required when valid.

            <tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">processingDateOver10DaysFmTransDateInd</code>
				</td>
				<td style="text-align:left">bool</td>
				<td style="text-align:left">Processing Date is more than 10 days from  the Transaction Date. Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> =
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">LP</code> (Late Presentment). and if application determines that Processing Date > 10 calendar days from Transaction Date.
					<br/>
					<br/>
                    This element is valid only for Interlink network.
                    For Non interlink network including adjustment of an ATM cash disbursement or a PIN-Authenticated Visa Debit Transaction: Required if Processing Date &lt;= 180 calendar days from Transaction Date for non adjustment transaction or if Processing Date &lt;= 45 calendar days from Transaction Date for adjustment transaction.
					<br/>
				</td>
				<td style="text-align:left">C</td>
			</tr>
            <tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">processingDateOver45DaysFmTransDateInd</code>
				</td>
				<td style="text-align:left">bool</td>
				<td style="text-align:left">Processing Date is more than 45 days from the Transaction Date.<br/>For non-interlink network:<br/> Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> =
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">LP</code> (Late Presentment) and if Processing Date for an adjustment of ATM Cash Disbursement/PAVD transaction > 45 calendar days from Transaction Date.
					<br/>
                    For Interlink network:<br/> Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> =
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">LP</code> (Late Presentment) and Processing Date of an adjustment transaction > 45 calendar days from Transaction Date.
					
					<br/>

				</td>
				<td style="text-align:left">C</td>
			</tr>

            <tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">processingDateOver180DaysFmTransDateInd</code>
				</td>
				<td style="text-align:left">bool</td>
				<td style="text-align:left">Processing Date is more than 180 days from the Transaction Date. Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> =
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">LP</code> (Late Presentment) and if application determines that Processing Date > 180 calendar days from Transaction Date.
					<br/>
					<br/>
                    This element is valid only for Interlink network.

				</td>
				<td style="text-align:left">C</td>
			</tr>
			<tr>
				<td style="text-align:left; background-color: beige" colspan=4>
					<strong>
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = 
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">IC</code> (Incorrect Currency)
					</strong>
				</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">incorrectCurrencyReason</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Incorrect currency reason.
					<br/>

Valid in VISA Processing Errors Flux (reason code 12.3).

CD = Currency different. The transaction currency is different from the currency transmitted through Visa.

DD = Cardholder claims that you failed to offer them a choice of paying in your local currency or that they declined paying in their local currency

			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">transactionCodeIncorrect</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">How is transaction code incorrect?
					<br/>
					<br/>

Valid if

dispute_due_to=

IT (Incorrect Transaction Code).

Required when valid.

Values:

CRI= Credit instead of reversal or adjustment,

CRD= Credit posted as a debit,

DCR= Debit posted as a credit

Retired values:

CP= Cash posted as purchase,

PC= Purchase posted as cash.

Notes:

If user selects

CRI (Credit instead of reversal or adjustment) then the dispute amount must always be a partial amount else user will get a hard stop error upon submit if Dispute Amount >= Transaction Amount.
If user selects

CRD (Credit posted as a debit) or 'DCR' (Debit posted as a credit) then the Dispute Amount should be twice the Transaction Amount.

			<tr>
				<td style="text-align:left; background-color:beige" colspan=4>
					<strong>
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = 
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">IAN</code> (Incorrect Account Number)
					</strong>
				</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">receiptAccountNumberMatchInd</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">
					Does the account number on the receipt match the cardholder's account number or token? Valid values = Y or N.<br/>

					<br/<br/>Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code>=
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">IT</code> (Incorrect Account Number) and 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">IssuerMasterFileAccountNumberInd</code>= 'Y'
					<br/>
					<strong>Required</strong> when valid.

				</td>
				<td style="text-align:left"></td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">issuerMasterFileAccountNumberInd</code>
				</td>
				<td style="text-align:left">long</td>
				<td style="text-align:left">Is the account number on the issuer&#x27;s master file? Valid values = 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>.
					<br/>
					<br/>

Valid if

dispute_due_to=

IAN (Incorrect Account Number)

Required when valid.

			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cardholderReceiptAmt</code>
				</td>
				<td style="text-align:left">number</td>
				<td style="text-align:left">What is the amount on the cardholder&#x27;s receipt. Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code>=
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">IA</code> (Incorrect Amount). 
					<strong>Required</strong> when valid.
					<br/>
					<br/>
					<strong>Note</strong>: VROL calculates the difference between the transaction amount and the amount on the cardholder&#x27;s receipt. If the dispute amount is more than the difference, VROL displays a hard-stop error and expect the user to modify the dispute amount to be no more than the difference.
					<br/>
					<br/>
					<strong>Note</strong>: Documentation is 
					<strong>required</strong>.
				</td>
				<td style="text-align:left">C</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchantDisputePriceDiffInd</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Is the dispute due to the difference between the quoted price and the actual charges made by the merchant?
					<br/>
					<br/>Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code>=
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">IA</code>(Incorrect Amount) and 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cardholderReceiptAmt</code> not equal to 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">TransactionAmount</code> and must be a valid T&amp;E MCC code transaction as listed in the Visa Op Regs.
					<br/>
					<br/>
					Valid values = 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>.
					<br/>
					<strong>Required</strong> when valid.
				</td>
				<td style="text-align:left">C</td>
			</tr>
			<tr>
				<td style="text-align:left; background-color:beige" colspan=4>
					<strong>
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = 
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">D</code> (Duplicate) or 
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">P</code> (Paid by other means)
					</strong>
				</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">bothTransactionsOnSameAcctNumberInd</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Are both transactions for the same merchant and on the same card? Valid values = 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>.
					<br/>
					<br/>

Valid if

dispute_due_to=

D (Duplicate) or

dispute_due_to=

P (Paid by other Means).

Required when valid.

            <tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">duplicateARN</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">
                    Acquirer Reference Number
					<br/>
                    Valid if 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code>=
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">D</code> (Duplicate) or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code>=
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">P</code> (Paid by other Means).
                    and <code>bothTransactionsOnSameAcctNumberInd</code>= <code>Y</code>.
					<br/>
				</td>
				<td style="text-align:left">C</td>
			</tr>


			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">issuerOrCardholderOtherAcctWithDiffVisaCardInd</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Is the other transaction for the same merchant and on a different Visa Card owned by the same Issuer/Cardholder?
					<br/>
					Format= CYY-MM-DD
					<br/><br/>

Valid if (

dispute_due_to=

D (Duplicate) or

dispute_due_to=

P (Paid by other Means)) and

bothTransactionsOnSameAcctNumberInd=

N.

Required when valid.

		</tbody>
	</table>
</div>

Consumer disputes (reason 13)

Note: For the Req column, C = Conditional, Y = required, N= not required, N/A = not applicable, and VROL = Visa Resolve On Line

{`
View table<i class="icon-maximize2"onclick="event.target.parentElement.click()">

Field	Type	Description	Req
C
`explainWhyValidDataInclusionReason`	string	Explain why the inclusion of valid data would have caused the Authorization Request to be declined Valid if `dispute_due_to` = `ID` (Invalid Data). Required when valid	C
`dispute_due_to` = `LP` (Late Presentment)
C
`correctCurrency`	number	Processed through VisaNet as [currency code]; what was the correct currency [followed by unlabeled alpha currency code dropdown] Valid if `dispute_due_to`= `IC` (Incorrect Currency) and `incorrectCurrencyReason`= `CD` (Currency Difference) Required when valid Note: Provide correct 3-digit ISO currency code as opposed to the one in the original transaction being disputed.	C
`cardholderDidNotAgreeDCC`	string	Certification that the Cardholder did not agree to Dynamic Currency Conversion and did not make an active choice. Valid values = `Y` or `N`. Valid if `dispute_due_to`= `IC` (Incorrect Currency) and `incorrectCurrencyReason`= `DD` (DCC Dispute) Required when valid.	C
`dispute_due_to` = `IT` (Incorrect Transaction Code)				C
`rolTransactionId`	long	Valid if `dispute_due_to`= `IT` (Incorrect Transaction Code) and `transactionCodeIncorrect`= `CRI` (Credit instead of reversal or adjustment) This will be VROL internal transaction id. User must provide one of the two fields `rolTransactionId` or `incorrectTransactionId`. These fields will be used to initiate transaction inquiry to search for supporting transaction. If provided, this field will take precedence over `incorrectTransactionId`.	C
`incorrectTransactionId`	string	Valid if `dispute_due_to`= `IT` (Incorrect Transaction Code) and `transactionCodeIncorrect`= `CRI` (Credit instead of reversal or adjustment) User must provide one of the two fields incorrectTransactionId or rolTransactionId. These fields will be used to initiate transaction inquiry to search for supporting transaction. This is VisaNet transaction id. The Transaction ID is specified as the first 15 digits of this field from original transaction. If a Multiple Clearing Sequence Number (MCSN) is present for transactions such as airline transactions, the MCSN should be appended to the end of the Transaction ID, which would make this a 17 digit value. A blank MCSN is treated the same as two zeros at the end of the Transaction ID.	C
`explainWhyCreditRefund ProcessedInError`	string	Explain why the credit refund was processed in error Valid if `dispute_due_to`= `IT` (Incorrect Transaction Code) and `transactionCodeIncorrect`= `CRI` (Credit instead of reversal or adjustment). Required when valid. The dispute amount will be a partial amount.	C
C
`matchingAuthTranId`	string	Valid if `dispute_due_to`= `IAN` (Incorrect Account Number) and `IssuerMasterFileAccountNumberInd`=`N` and if a matching authorization transaction exists This is VROL internal transaction id	C
`authorizationDate`	date	Valid if `dispute_due_to`= `IAN` (Incorrect Account Number) and `IssuerMasterFileAccountNumberInd`=`N` and if a matching authorization transaction exists This is VROL internal transaction id	C
`authorizationCode`	string	Valid if `dispute_due_to`= `IAN` (Incorrect Account Number) and `IssuerMasterFileAccountNumberInd`=`N` and if a matching authorization transaction exists This is VROL internal transaction id	C
`dispute_due_to` = `IA` (Incorrect Amount)				C
C
`issuerEvidenceMerchantPassedOnFundsInd`	string	Does the issuer have evidence that the first merchant passed on the funds to the second merchant? Valid values = `Y`or `N` Valid if ( `dispute_due_to`= `D` (Duplicate) or `dispute_due_to`= `P` (Paid by other Means)) and `providingPaymentProofOtherMeans`= `V` (Voucher from the third party)) Required when valid. Note: If user inputs `Y`, then the attachments docs are required. If user inputs `N`, then dispute will be blocked with a hard stop error.	C
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? Required if `dispute_due_to`= `P` (Paid by other Means) AND ( `otherTranSameMerchantInd`= `Y` or `issuerOrCardholderOtherAcctWithDiffVisaCardInd`= `Y`) Valid values = Y or N. Optional if `dispute_due_to`= `D` (Duplicate) AND ( `otherTranSameMerchantInd`= `Y` or `issuerOrCardholderOtherAcctWithDiffVisaCardInd`= `Y`)	C
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? Valid values = `Y` or `N` Valid if `dispute_due_to`= `D`(Duplicate) or `dispute_due_to`= `P` (Paid by other Means) and `cardholderAttemptToResolve`= `1N` Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it’s prohibited by local law or regulations.	C
`otherTranSameMerchantInd`	string	Is the other transaction paid by other means? Valid values = Y or N. Note: If user inputs 'N', then dispute will be blocked with a hard stop error. Valid if ( `dispute_due_to`= `D`(Duplicate) or `dispute_due_to`= `P` (Paid by other Means)) and `issuerOrCardholderOtherAcctWithDiffVisaCardInd`= `N`. `<br/> <strong>Required</strong> when valid </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">providingPaymentProofOtherMeans</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Providing proof of payment by other means <br/> <br/>` Valid if ( `dispute_due_to`= `D`(Duplicate) or `dispute_due_to`= `P` (Paid by other Means)) and `otherTranSameMerchantInd` = `Y`. Required when valid. Domain Values: `A`= ARN from other transaction if paid with Visa Card `T`= Transaction information from other transaction (Transaction Identifier), if paid with Visa card `C`= Cash Receipt `F`= Copy of the front and back of a cancelled check `V`= Voucher from the third party `S`= Statement from other card `O`= Other Documentation is required and valid for domain values `C`, `F`, `S` and `O`.	C

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cardholderDeceased</code>
				</td>
				<td style="text-align:left">bool</td>
				<td style="text-align:left">Certification that the cardholder is deceased
					<br/>
					<br/>

Valid if

dispute_due_to=

CR (Cancelled Recurring Transaction) and disputed transaction's jurisdiction is Europe regional or domestic within Europe

Note: User can only provide either

merchantFacilitiesWithdrawn or

cardholderDeceased not both. If both fields are provided then application will display hard stop error.

			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">whatWasOrdered</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">What was ordered?
					<br/>
					<br/>

Valid if

dispute_due_to =

CM (Counterfeit Merchandise)

Required when valid.

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchandiseWasCounterfeitDate</code>
				</td>
				<td style="text-align:left">date</td>
				<td style="text-align:left">Date the cardholder received the merchandise or received notification that the merchandise was counterfeit. Format = CCYY-MM-DD
					<br/>
					<br/>

Valid if

dispute_due_to =

CM (Counterfeit Merchandise)

Required when valid

				<td style="text-align:left">C</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">bondAuthLetterOrAdviceDate</code>
				</td>
				<td style="text-align:left">date</td>
				<td style="text-align:left">Date of the letter or advice from the bonding authority/insurance scheme. Format = CCYY-MM-DD
					<br/>
					<br/>

Valid if

dispute_due_to =

'NR (Merchandise/Services Not Received) and

disputeInvolveBondingAuthorityInd =

Y

Required when valid.

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">nonFiatCurrencyNotDelivered</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Was non-fiat currency or non-fungible token(s) not successfully delivered to the destination wallet address supplied by the cardholder at the time of the transaction? 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code>or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>
					<br/>
					<br/>

Valid if

dispute_due_to =

NR (Merchandise/Services Not Received) and

whatWasNotReceived=

S (Services).

Required when valid.

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchandiseDeliveredLate</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Was the merchandise delivered late?
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code>or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>
					<br/>
					<br/>

Valid if

dispute_due_to =

NR (Merchandise/Services Not Received) and

whatWasNotReceived=

M (Merchandise).

Required when valid.

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchantInBankruptcyLiquidationInd</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">Is merchant in bankruptcy/liquidation?
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code>or 
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>
					<br/>
					<br/>

Valid if

dispute_due_to =

NR (Merchandise/Services Not Received) and

					<br/><br/>
					<strong>Required</strong> when valid.
				</td>
				<td style="text-align:left">C</td>
			</tr>


			<tr>
				<td style="text-align:left; background-color:beige" colspan=4>
					<strong>
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = 
						<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
						<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">DM</code>(Damaged or Defective Merchandise) 
					</strong>
				</td>
			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">damagedOrDefectiveOrderInfo</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">What was ordered and how it was damaged or defective?
					<br/>
					<br/>

Valid if

dispute_due_to =

DM (Damaged or Defective Merchandise).

Required when valid.

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchandiseReceivedDate</code>
				</td>
				<td style="text-align:left">date</td>
				<td style="text-align:left">Date merchandise was received. Format = CCYY-MM=DD
					<br/>
					<br/>

Valid if

dispute_due_to =

DM (Damaged or Defective Merchandise).

Required when valid.

			</tr>
			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchandiseOrServices</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">What was purchased?
					<br/>
					<br/>

Valid if

dispute_due_to=

M (Misrepresentation)

Required when valid.

			<tr>
				<td style="text-align:left">
					<button aria-label="Copy Code" class="rdmd-code-copy fa"></button>
					<code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispositionOfMerchandise</code>
				</td>
				<td style="text-align:left">string</td>
				<td style="text-align:left">What is the disposition of the merchandise?
					<br/>
					<br/>

Valid if

dispute_due_to =

Q (Quality) and

CardholderAttemptReturnMerchandise =

Y

Required when valid.

		</tbody>
	</table>
</div>

undefined `}

Allocation questionnaire (reason 11)

With VISA IES Release 24.2, Visa now requires an allocation questionnaire. This form only applies to the dispute reason 11 - Authorization.

Unlike the Collaboration questionnaire, this form will not have a dispute_due_to linked to it, and it takes only two parameters:

accountStatus with one of the following values:

AC = Account closed
CP= Credit problem
F = Fraud

oneAuthForMultipleSalesInd - Was one authorization used for multiples sales? Y or N

Example:

{  
    "form": {  
        "allocationQuestionnaire": {  
            "accountStatus": "AC", 
            "oneAuthForMultipleSalesInd": "Y"
  
          }  
    }

Field	Type	Description	Req
`dispute_due_to` = `CR`(Cancelled Recurring Transaction)
`merchantFacilitiesWithdrawn`	bool	Certification that the merchant facilities were withdrawnValid if `dispute_due_to`= `CR` (Cancelled Recurring Transaction) and disputed transaction's jurisdiction is Europe regional or domestic within Europe Note: User can only provide either merchantFacilitiesWithdrawn or cardholderDeceased not both. If both fields are provided then application will display hard stop error.
C
`cancellationDate`	date	Cancellation Date / Date cardholder withdrew permission to charge the Payment Credential. Format = CCYY-MM-DD For Europe regional or domestic within Europe: Valid if `dispute_due_to`= `CR` (Cancelled Recurring Transaction) and ( `merchantFacilitiesWithdrawn`= `false` AND `cardholderDeceased`= `false`) Required when valid. For all other jurisdiction other than Europe regional or domestic: Valid if `dispute_due_to`= `CR` (Cancelled Recurring Transaction) Required when valid. Note: User can only provide either `cancellationDate` or `accountClosureDate` for all jurisdictions.	C
`contactMethodWithMerchantInd`	bool	Contact method with merchant For other jurisdiction other than Europe regional or domestic: Valid if `dispute_due_to` = `CR` (Cancelled Recurring Transaction) and `cancellationDate` is not null. Required when valid.	C
`contactMethodMerchantEmailInd`	bool	EmailValid if `contactMethodWithMerchantInd` = `true`When valid, at least one of the following fields must be set to `true`: `contactMethodMerchantEmailInd` `contactMethodMerchantCallCenterInd` `contactMethodMerchantMailInd` `contactMethodMerchantSMSInd` `contactMethodMerchantInPersonInd` `contactMethodMerchantWebformInd`	C
`contactMethodMerchantCallCenterInd`	bool	Call Center Phone Number Valid if `contactMethodWithMerchantInd` = `true` When valid, at least one of the following fields must be set to `true`: `contactMethodMerchantEmailInd` `contactMethodMerchantCallCenterInd` `contactMethodMerchantMailInd` `contactMethodMerchantSMSInd` `contactMethodMerchantInPersonInd` `contactMethodMerchantWebformInd`	C
`contactMethodMerchantMailInd`	bool	Mail Valid if `contactMethodWithMerchantInd` = `true` When valid, at least one of the following fields must be set to `true`: `contactMethodMerchantEmailInd` `contactMethodMerchantCallCenterInd` `contactMethodMerchantMailInd` `contactMethodMerchantSMSInd` `contactMethodMerchantInPersonInd` `contactMethodMerchantWebformInd`	C
`contactMethodMerchantSMSInd`	bool	SMS/Text Message Valid if `contactMethodWithMerchantInd` = `true` When valid, at least one of the following fields must be set to `true`: `contactMethodMerchantEmailInd` `contactMethodMerchantCallCenterInd` `contactMethodMerchantMailInd` `contactMethodMerchantSMSInd` `contactMethodMerchantInPersonInd` `contactMethodMerchantWebformInd`	C
`contactMethodMerchantInPersonInd`	bool	In-Person Valid if `contactMethodWithMerchantInd` = `true` When valid, at least one of the following fields must be set to `true`: `contactMethodMerchantEmailInd` `contactMethodMerchantCallCenterInd` `contactMethodMerchantMailInd` `contactMethodMerchantSMSInd` `contactMethodMerchantInPersonInd` `contactMethodMerchantWebformInd`	C
`contactMethodMerchantWebformInd`	bool	Webform/Application Name Valid if `contactMethodWithMerchantInd` = `true` When valid, at least one of the following fields must be set to `true`: `contactMethodMerchantEmailInd` `contactMethodMerchantCallCenterInd` `contactMethodMerchantMailInd` `contactMethodMerchantSMSInd` `contactMethodMerchantInPersonInd` `contactMethodMerchantWebformInd`	C
`contactMerchantDetailsPhoneNumber`	string	Phone Number Valid if `contactMethodMerchantCallCenterInd` = `true` or `contactMethodMerchantSMSInd` = `true` Required when valid.	C
`contactMerchantDetailsEmailAddress`	string	Email Address Valid if `contactMethodMerchantEmailInd` = `true` Required when valid.	C
`contactMerchantDetailsPhysicalAddress`	string	Physical Address Valid if `contactMethodMerchantWebformInd` = `true` or `contactMethodMerchantInPersonInd` = `true` Required when valid.	C
`contactMerchantDetailsApplicationName`	string	Application Name Valid if `contactMethodMerchantWebformInd` = `true` Required when valid.	C
`otherFormOfPaymentInd`	bool	Other Form of Payment For other jurisdiction other than Europe regional or domestic: Valid if `dispute_due_to` = `CR` (Cancelled Recurring Transaction) and `cancellationDate` is not `null`.	C
`otherFormOfPaymentDesc`	string	Describe other form of payment Valid if `otherFormOfPaymentInd` = `true` Required when valid.	C
`accountClosureDate`	date	Date issuer informed merchant of account closure For Europe regional or domestic within Europe: Valid if `dispute_due_to` = `CR` (Cancelled Recurring Transaction) and ( `merchantFacilitiesWithdrawn` = `false` AND `cardholderDeceased` = `false`) Required when valid. For all other jurisdiction other than Europe regional or domestic: Valid if `dispute_due_to`= `CR` (Cancelled Recurring Transaction) Required when valid. Note: User can only provide either CancellationDate or AccountClosureDate for all jurisdictions.	C
`cancellationMethod`	string	Cancellation Reason Valid if `dispute_due_to` = `CR` (Cancelled Recurring Transaction) and user supplied value in `cancellationDate` Required when valid.	C
`dispute_due_to` = `CS`(Cancelled Merchandise/Service)
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? Valid values = `Y` or `N` Valid if `dispute_due_to`= `CS`(Cancelled Merchandies/Services) and `cardholderAttemptToResolve`= `N` Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it’s prohibited by local law or regulations. </td> <td style="text-align:left"></td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cancellationPolicyProvidedInd</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Was a cancellation policy provided? <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code> <br/> <br/> <strong>Required</strong> if <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">CS</code> (Cancelled Merchandise/Services) and any of the following is <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">true</code>: <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cardholderReceiveMerchandiseInd</code> = <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code>; or <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">didCardholderCancelBeforeShipping</code> = <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code>; or <br/> ( `serviceType` = `G` (Guaranteed Reservation); or ( `serviceType` = `T` (Timeshare) and `cancellationDate` is 14 days greater than `timeshareDate`) Optional if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and ( `serviceType` = `O` (Other) or `didCardholderCancelBeforeShipping` = `N`)	C
`disputeRelateToOffpremisesDistanceSellInd`	string	Does the dispute relate to off-premises or distance selling contract? Valid values = Y or N. Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and jurisdiction is Europe regional or domestic within Europe for non T&E transactions and merchant is located in country other than Turkey, Switzerland and Israel. Required when valid	C
`cancellationDate`	date	Cancellation Date.<br/><br/> <strong>Required</strong> if <code>dispute_due_to</code> =<code>'CS'</code> (Cancelled Merchandise/Services) and <code>MerchandiseOrServices </code>=<code>'Services'</code> and <code>DidCardholderCancel</code>=<code>'Y'</code> or <code>CertificationGuaranteedReservation</code>=<code>'GR'</code> (The cardholder properly cancelled the guaranteed reservation) or <code>CertificationGuaranteedReservation</code>=<code>'RC'</code> (The cardholder attempted to cancel within 24 hours of delivery of the reservation confirmation) or <code>MerchandiseOrServices</code>=<code>'Merchandise'</code> and <code>DidCardholderCancelBeforeShipping</code> = <code>'Y'</code> or <code>MerchandiseOrServices</code>=<code>'Merchandise'</code> and <code>DidCardholderCancel</code>=<code>'Y'</code> and <code>CardholderReceiveMerchandiseInd</code>=<code>'N'</code> <br/> <br/> Optional if <code>DisputeDueTo</code>=<code>'CS'</code> (Cancelled Merchandise/Services) and <code>MerchandiseOrServices</code>=<code>'Merchandise'</code> and <code>DidCardholderCancelBeforeShipping</code>=<code>'N'</code> </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cancellationMethod</code> </td> <td style="text-align:left">string</td> <td style="text-align:left"> Cancellation Method <br/> <br/> <strong>Required</strong> if <code>DisputeDueTo</code>=<code>'CS'</code> (Cancelled Merchandise/Services) and (<code>MerchandiseOrServices </code>=<code>'Services'</code> and <code>DidCardholderCancel</code>=<code>'Y'</code>) or (<code>MerchandiseOrServices</code>=<code>'Merchandise'</code> and <code>DidCardholderCancel</code>=<code>'Y'</code> and <code>CardholderReceiveMerchandiseInd</code>=<code>'N'</code>) or (<code>MerchandiseOrServices</code>=<code>'Merchandise'</code> and <code>DidCardholderCancelBeforeShipping</code>=<code>'Y'</code>) <br/> <br/> Optional if <code>DisputeDueTo</code>=<code>'CS'</code> (Cancelled Merchandise/Services) and <code>DidCardholderCancelBeforeShipping</code>=<code>'N'</code> </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">disputeRelateToInd</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Is the dispute related to one of the following? <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code> <br/> <br/> Price is dependent on fluctuations in the financial market. Made to measure goods are supplied. Goods are liable to deteriorate or expire rapidly. Sealed goods, subject to health and safety provisions, are supplied. Goods are not received in physical form (software download).	C
`contractDate`	date	Contract date. Format = CCYY-MM-DD Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `disputeRelateToInd` = `N` Required when valid	C
`merchandiseOrServices`	string	What was purchased? Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) Required when valid.	C
`serviceType`	string	Type of service Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `merchandiseOrServices` = `Services`. Required when valid. Values: `T` = Timeshare `G` = Guaranteed Reservation `O` = Other	C
`whatWasPurchased`	string	Describe what was purchased? Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and ( `merchandiseOrServices` = `Merchandise` or `serviceType` = `O` (Other)) Required when valid.	C
`cardholderReceiveMerchandiseInd`	string	Did cardholder receive the merchandise? `Y` or `N`. Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `merchandiseOrServices` = `Merchandise` Required when valid.	C
`chReceivedOrExpectedMerchandise`	date	Date the cardholder received or expected to receive the merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `merchandiseOrServices` = `Merchandise` Required when valid.	C
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? Valid values = Y or N Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) Required when valid.	C
`cardholderReturnMerchandiseInd`	string	Did the cardholder return the merchandise? Valid if `disputeDueTo` = `ND` (Not as Described) and `merchandiseOrServices` = `Merchandise` Required when valid.	C
`cardholderReturnedMerchandiseDate`	date	Date cardholder returned the merchandise - CCYY-MM-DD Valid if `disputeDueTo` = `CS` (Cancelled Merchandise/Services) and `cardholderReturnMerchandiseInd` = `Y` Required when valid	C
`returnedMerchandiseReceivedDate`	date	Date merchant received returned merchandise. Format = CCYY-MM-DD Valid if `disputeDueTo` = `CS` (Cancelled Merchandise/Services) and `cardholderReturnMerchandiseInd` = `Y` Required when valid.	C
`returnMethod`	string	Return Method Required if `dispute_due_to` = `CS` (Cancelled Merchandise/Services)) and `cardholderReturnMerchandiseInd` = `Y`. Values: `FF` = Face to Face `FE`= Fed Ex `D`= DHL `U`= UPS `P` = Postal Service `O` = Other	C
`howMerchandiseReturned`	string	Explain how the merchandise was returned Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `returnMethod`= `O` (Other) Required when valid.	C
`shippingTrackingNumber`	string	Tracking Number Valid if `dispute_due_to`= `CS` (Cancelled Merchandise/Services) and ( `returnMethod`= `FE`(FedEx) or `D`(DHL) or `U`(UPS) or `P`(Postal Service) or `O'` (Other))	C
`cardholderAttemptReturnMerchandise`	string	Did the cardholder attempt to return the merchandise? `Y` or `N` Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `cardholderReturnMerchandiseInd` = `N`. Required when valid.	C
`attemptedReturnDate`	date	Date of attempted return. Format = CCYY-MM-DD Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `cardholderAttemptReturnMerchandise` = `Y` Required when valid.	C
`howChAttemptReturnAndDispOfMerchandise`	string	Provide a detailed description of how the cardholder attempted to return merchandise Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `cardholderAttemptReturnMerchandise` = `Y` Required when valid.	C
`merchantRefuseAdvise`	string	Provide certification of one of the following Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `merchandiseOrServices` = `Merchandise` and `cardholderAttemptReturnMerchandise` = `Y` Required when valid. Values: `MRRM` = Merchant refused to accept returned merchandise `MICNRM` = Merchant informed cardholder not to return the merchandise	C
`didCardholderCancel`	string	Did the cardholder cancel? `Y` or `N` Required if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and ( `cardholderReceiveMerchandiseInd` = `N` or `serviceType` = `O` (Other) or `T`=(Timeshare)) Optional when `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `cardholderReceiveMerchandiseInd` = `Y` Note: If `serviceType` = `O` (Other) and user inputs `N`, then application will display hard stop error.	C
`didCardholderCancelBeforeShipping`	string	Did cardholder cancel before ship date? `Y` or `N` Required if `dispute_due_to`= `CS` (Cancelled Merchandise/Services) and `cardholderReceiveMerchandiseInd` = `Y` and `didCardholderCancel` = `Y`	C
`timeshareDate`	date	Date of the timeshare, or the date the contract or related documents were received. Format = CCYY-MM-DD For Non-Europe Regions: Required if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `serviceType` = `T` (Timeshare). For Europe Regions: Required if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `serviceType` = `T` (Timeshare) and `disputeRelateToInd` is `Y` Optional if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `serviceType` = `T` (Timeshare) and `disputeRelateToInd` is `N`	C
`dateOfService`	date	Date of service or expected service. Format = CCYY-MM-DD Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `serviceType`= `G` (Guaranteed Reservation) or `O` (Other) Required when valid.	C
`certificationGuaranteedReservation`	string	Certification of one of the following Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `serviceType` = `G` (Guaranteed Reservation) Required when valid. Values: `GR` - The cardholder properly cancelled the guaranteed reservation `RC` - The cardholder attempted to cancel within 24 hours of delivery of the reservation confirmation `AR` - The merchant billed a no show transaction for more than one day’s accommodation or rental	C
`dispositionOfMerchandise`	string	What is the disposition of the merchandise? Valid if <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">CS</code> (Cancelled Merchandise/Services) and <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">CardholderAttemptReturnMerchandise</code> = <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> <br/><br/> <strong>Required</strong> when valid. <br/> <br/></td> <td style="text-align:left">C</td></tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchantAcceptInd</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Did the merchant accept cancellation? <code>Y</code> or <code>N</code>. <br/> <br/> Valid if `dispute_due_to` = `CS` (Cancelled Merchandise/Services) and `merchandiseOrServices`= `Merchandise` and `didCardholderCancelBeforeShipping` = `Y` and `cancellationDate` = less than or equal to 15 days prior to today Required when valid	C
`dispute_due_to` = `CM`(Counterfeit Merchandise) Note: Documentation is required.				C
C
`descCounterfeitMerchandise`	string	Describe the counterfeit merchandise Valid if `dispute_due_to` = `CM` (Counterfeit Merchandise) Required when valid.	C
`descDispOfCounterfeitMerchandise`	string	Describe the disposition of the counterfeit merchandise Valid if `dispute_due_to` = `CM` (Counterfeit Merchandise) Required when valid	C
`dispute_due_to` = `OC`(Original Credit Not Accepted)
`originalCreditNotAccepted`	string	Certification that an original credit transaction was not accepted because either Valid if `dispute_due_to` = `OC` (Original Credit Not Accepted) and if disputed transaction is an original credit ( `TranType` = `Credit`). Required when valid. Values: `R` = Recipient refused the original credit `O` = Original credit prohibited by local laws or regulations	C
`explain`	string	Explain Valid if `dispute_due_to` = `OC` (Original Credit Not Accepted) Required when valid	C
`dispute_due_to` = `CN`(Credit Not Processed)
`creditVoucherTransactionReceipt`	string	Was a credit voucher, voided transaction receipt or refund acknowledgement given? Valid if `dispute_due_to` = `CN` (Credit Not Processed) Required when valid Note: If user inputs 'N', then application will display hard-stop error. </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">creditVoucherTransactionReceiptDated</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Is the credit voucher, transaction receipt, or refund acknowledgement dated? <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code> <br/> <br/> Valid if `dispute_due_to` = `CN` (Credit Not Processed) and `creditVoucherTransactionReceipt` = `Y`. Required when valid documentation is required.	C
`creditVoucherOrTransactionReceiptDate`	date	Date of credit voucher, transaction receipt or refund acknowledgement Valid if `dispute_due_to` = `CN` (Credit Not Processed) and `creditVoucherTransactionReceiptDated` = `Y` Required when valid documentation is required.	C
`cardholderCancelledReturnedMerchDate`	date	Date the cardholder cancelled the service or returned the merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to` = `CN` (Credit Not Processed) and `creditVoucherTransactionReceiptDated`= `N` Required when valid	C
`explainCreditIssuedLateDetailsOfNegotiations`	string	Explanation for credit issued late details of negotiation Valid if `dispute_due_to` = `CN` (Credit not processed) and `creditVoucherOrTransactionReceiptDate` or `CardholderCancelledReturnedMerchDate` greater than 120 days from processing date. Required when valid	C
`dispute_due_to` = `NR`(Merchandise/Services Not Received) Note: Not applicable for ATM transactions.
`merchantCancelMerchandiseDate`	date	Date merchant cancelled merchandise Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received). Required when valid.	C
`merchantInLiquidationOrReceivershipInd`	string	Is the merchant in liquidation or receivership? `Y` or `N` Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and jurisdiction is France domestic. Required when valid.	C
`whatWasNotReceived`	string	Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) Required when valid. Values: `M` = Merchandise, `S` = Services Notes: VROL searches for existing 'Merchandise/Services Not Received' disputes for same card #, same merchant where all of the disputed transactions occurred within the 30-calendar day period (original transaction date of disputed transactions is within 30 calendar days). For Parcelado dispute, the transaction date of original authorization request should be considered. VROL needs to count all transactions with same transaction Id as a single dispute. If VROL search results into 2 or more disputes for same card number, user must attach a 'Cardholder Letter' document with any doc type to the dispute QN starting 3rd dispute else application will display a hard stop error.	C
`thirdPartyGiftCardInd`	string	Is the purchase a third-party gift card without an expiration date, where the merchandise or services were not provided by the third party due to insolvency or bankruptcy? `Y` or `N` Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) Required when valid.	C
`visaComCardVirtualAccInd`	string	Does the dispute involve a Visa Commercial Card Virtual Account? `Y` or `N` Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `whatWasNotReceived` = `S` (Services) and productId from original transaction = `G`, `K`, `S` or `X` Required when valid.	C
`virtualAccFinancialLossInd`	string	Did virtual account holder suffer a financial loss? `Y` or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `visaComCardVirtualAccInd` = `Y` Required when valid.	C
`didMerchantCancelInd`	string	Did merchant cancel services? `Y` or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `whatWasNotReceived` = `S` (Services) Required when valid.	C
`merchantCancellationDate`	date	Date merchant cancelled services. Format = CCYY-MM-DD Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `didMerchantCancelInd` = `Y` Required when valid.	C
`nonReceiptOfTravelServicesInd`	string	Does the dispute relate to non-receipt of travel services from a merchant that was unable to provide services due to insolvency/bankruptcy? `Y` or `N` Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `whatWasNotReceived` = `S` (Services). Required when valid. Note: Valid for Europe Regional or Europe Domestic disputes	C
`disputeInvolveBondingAuthorityInd`	string	Was there a bond/insurance scheme? `Y` or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `nonReceiptOfTravelServicesInd` = `Y` Required when valid. Note: Valid for Europe Regional or Europe Domestic disputes	C
`explainAttemptToResolveWithBondAuth`	string	Provide an explanation of the attempt to resolve the dispute with the bonding authority/insurance scheme (advice or guidance given) or where the information was obtained to confirm an insufficient bond/insurance scheme. Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `nonReceiptOfTravelServicesInd` = `Y` Required when valid.	C
`purchasedInfo`	string	Provide detailed description of what was purchased and an explanation of the dispute Required if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `purchaseInfoAvailableInd` = `False` Optional if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `purchaseInfoAvailableInd`= `True	C
`expectedReceiptDate`	date	What was the last expected receipt date? Format = CCYY-MM-DD Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) Required when valid	C
`expectedReceiptTime`	string	What was the last expected receipt time? Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received)	C
`explainDisputePriorDeliveryDate`	string	Explanation of dispute initiated prior to the expected delivery date Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `expectedReceiptDate`= Future Date Required when valid	C
`didCardholderCancelPriorExpectedDate`	string	Did the cardholder cancel prior to the expected date? `Y` or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and ( `whatWasNotReceived` = `M` (Merchandise) or `whatWasNotReceived` = `S` (Services)) Required when valid	C
`cancellationDate`	date	Cancellation Date Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `didCardholderCancelPriorExpectedDate`= `Y`. Required when valid.	C
`cancellationMethod`	string	Cancellation Reason Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `didCardholderCancelPriorExpectedDate` = `Y`
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? `Y` or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and ( `whatWasNotReceived` = `M` (Merchandise) or `whatWasNotReceived` = `S` (Services)). Required when valid.	C
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? Valid values = Y or N. Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `cardholderAttemptToResolve` = `N`. Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it’s prohibited by local law or regulations.
`merchandiseDeliveredWrongLocation`	string	Was the merchandise delivered to the incorrect location? `Y` or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `whatWasNotReceived`= `M` (Merchandise). Required when valid.
`lateDeliveryWrongLocation`	string	Provide address of the agreed location or details of late delivery Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `merchandiseDeliveredWrongLocation` = `Y` or `merchandiseDeliveredLate` = `Y` Required when valid.	N/A
`cardholderReturnMerchandiseInd`	string	Did the cardholder return the merchandise? `Y` or `N` Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `whatWasNotReceived`= `M` (Merchandise) and `merchandiseDeliveredLate`= `Y` Required when valid.	C
`cardholderReturnedMerchandiseDate`	date	Date cardholder returned the merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `cardholderReturnMerchandiseInd`= `Y` Required when valid	C
`returnedMerchandiseReceivedDate`	date	Date merchant received returned merchandise. ormat = CCYY-MM-DD Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `cardholderReturnMerchandiseInd`= `Y` Required when valid	C
`cardholderAttemptReturnMerchandise`	string	Did the cardholder attempt to return the merchandise? `Y`or `N` Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `cardholderReturnMerchandiseInd`= `N`. Required when valid	C
`attemptedReturnDate`	date	Date of attempted return. Format = CCYY-MM-DD Valid if `dispute_due_to`= `NR` (Merchandise/Services Not Received) and `cardholderAttemptReturnMerchandise`= `Y`. Required when valid.	C
`didMerchantCancelMerchandiseInd`	string	Did merchant cancel the merchandise? `Y`or `N` Valid if `dispute_due_to` = `NR` (Merchandise/Services Not Received) and `whatWasNotReceived`= `M` (Merchandise). Required when valid.	C
C
C
C
C
`cardholderMerchantPreviousNegotiationEvidence`	string	Is there evidence of previous ongoing negotiations between the cardholder and merchant? `Y` or `N` Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and DateDiff( , Today())>120 and DateDiff( Disputed Transaction's Processing Date, Today())>120 Required when valid.	C
`whenNegotiationsBegin`	date	When did the negotiations begin? Format = CCYY-MM-DD. Valid if `dispute_due_to` = `DM` (Damaged or Defective Merchandise) and `cardholderMerchantPreviousNegotiationEvidence`='Y' Required when valid.	C
`explainPrevNegotiation`	string	Explain the previous ongoing negotiations between the cardholder and merchant. Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderMerchantPreviousNegotiationEvidence`= `Y` Required when valid.	C
`cardholderFirstNotifiedIssuerDisputeDate`	date	Date the cardholder first notified the issuer of the dispute. Format = CCYY-MM-DD. Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderMerchantPreviousNegotiationEvidence`= `Y` Required when valid	C
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? `Y` or `N` Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise). Required when valid.	C
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? Valid values = Y or N. Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderAttemptToResolve`= `N`. Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it’s prohibited by local law or regulations.	C
`cardholderReturnMerchandiseInd`	string	Did the cardholder return the merchandise? Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise). Required when valid.	C
`cardholderReturnedMerchandiseDate`	date	Date cardholder returned the merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderReturnMerchandiseInd`='Y'. Required when valid	C
`merchantReceivedReturnedMerchandiseDate`	date	Date merchant received the returned merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderReturnMerchandiseInd`= `Y`. Required when valid.	C
`returnMethod`	string	Return Method Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderReturnMerchandiseInd`= `Y` Required when valid. Domain Values: `FF`=Face to Face `FE`=Fed Ex `D`=DHL `U`=UPS `P`= Postal Service `O`=Other	C
`shippingTrackingNumber`	string	Tracking Number Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and ( `returnMethod`= `FE`(FedEx) OR `D`(DHL) OR `U`(UPS) OR `P`(Postal Service)).	C
`howMerchandiseReturned`	string	Explain how the merchandise was returned Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `returnMethod`= `O` (Other) Required when valid	C
`cardholderAttemptReturnMerchandise`	string	Did the cardholder attempt to return the merchandise? `Y` or `N` Valid if `dispute_due_to`= `ND` (Not as Described) and `cardholderReturnMerchandiseInd`='N'. Required when valid.	C
`attemptedReturnDate`	date	Date of attempted return. Format = CCYY-MM-DD Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderAttemptReturnMerchandise`= `Y`. Required when valid.	C
`howChAttemptReturnAndDispOfMerchandise`	string	Provide a detailed description of how the cardholder attempted to return merchandise. Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `cardholderAttemptReturnMerchandise`= `Y` Required when valid.	C
`merchantRefuseAdvise`	string	Provide certification of one of the following `<br/>` Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and < `CardholderAttemptReturnMerchandise`>= `Y` Required when valid. Values: <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MRRM</code> = Merchant refused to accept returned merchandise <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MICNRM</code> = Merchant informed cardholder not to return the merchandise <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MNLER</code> = Merchant no longer exists or is not responding <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MNPCIR</code> = Merchant did not provide clear instruction on how to return </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispositionOfMerchandise</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">What is the disposition of the merchandise? <br/> Valid if ='DM' (Damaged or Defective Merchandise) and ='Y'. `<br/>` Valid if `dispute_due_to`= `DM` (Damaged or Defective Merchandise) and `CardholderAttemptReturnMerchandise` = `Y` Required when valid.	C
`dispute_due_to` = `M`(Misrepresentation)				C
`merchandiseReceivedDate`	date	Date merchandise was received. Format = CCYY-MM-DD Valid if `dispute_due_to` = `M` (Misrepresentation) and `merchandiseOrServices` = `Merchandise`. Required when valid.	C
`serviceReceivedDate`	date	Date services were received. Format = CCYY-MM-DD Valid if `dispute_due_to` = `M` (Misrepresentation) and `merchandiseOrServices` = `Services` Required when valid.	C
`cardholderMerchantPreviousNegotiationEvidence`	string	Is there evidence of previous ongoing negotiations between the cardholder and merchant? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and DateDiff( `merchandiseReceivedDate` OR `serviceReceivedDate`, Today())>120 and DateDiff( Disputed Transaction's Processing Date, Today())>120 `<strong>Required</strong> when valid. </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">whenNegotiationsBegin</code> </td> <td style="text-align:left">date</td> <td style="text-align:left">When did the negotiations begin? <br/> <br/>` Valid if `dispute_due_to` = `M` (Misrepresentation) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid.	C
`explainPrevNegotiation`	string	Explain the previous ongoing negotiations between the cardholder and merchant Valid if `dispute_due_to` = `M'`(Misrepresentation) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid.	C
`cardholderFirstNotifiedIssuerDisputeDate`	date	Date the cardholder first notified the issuer of the dispute. Format = CCYY-MM-DD Valid if `dispute_due_to` = `M` (Misrepresentation) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid	C
`whatWasPurchased`	string	Provide details of what was purchased Valid if `dispute_due_to` = `M` (Misrepresentation) Required when valid.	C
`howMerchandiseOrServiceMisrepresented`	string	How was the merchandise or service misrepresented? Valid if `dispute_due_to` = `M` (Misrepresentation) Required when valid.	C
`didCardholderCancel`	string	Did the cardholder cancel the services? `Y` or `N` Valid if `dispute_due_to` = `M` (Misrepresentation) and `merchandiseOrServices` = `Services` Required when valid.	C
`cancellationDate`	date	Cancellation Date. Format = CCYY-MM-DD Valid if `dispute_due_to` = `M` (Misrepresentation) and `didCardholderCancel` = `Y` Required when valid.	C
`cancellationMethod`	string	Cancellation Reason Valid if `dispute_due_to` = `M` (Misrepresentation) and `didCardholderCancel` = `Y` Required when valid.	C
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? `Y` or `N` Valid if `dispute_due_to` = `M` (Misrepresentation) and ( `didCardholderCancel` = `Y` or `merchandiseOrServices` = `Merchandise`) Required when valid.	C
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? `Y` or `N` Valid if `dispute_due_to` = `M` (Misrepresentation) and `cardholderAttemptToResolve` = `N` Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it's prohibited by local law or regulations.	C
`cardholderReturnMerchandiseInd`	string	Did the cardholder return the merchandise? `Y` or `N` Valid if `dispute_due_to` = `M` (Misrepresentation) and `merchandiseOrServices` = `Merchandise` Required when valid.	C
`cardholderReturnedMerchandiseDate`	date	Date cardholder returned the merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to` = `M` (Misrepresentation) and `cardholderReturnMerchandiseInd` = `Y` Required when valid	C
`returnedMerchandiseReceivedDate`	date	Date cardholder returned the merchandise Valid if `dispute_due_to` = `M` (Misrepresentation) and `cardholderReturnMerchandiseInd` = `Y` Required when valid	C
`returnMethod`	string	Return Method Valid if `dispute_due_to` = `M` (Misrepresentation) and `cardholderReturnMerchandiseInd` = `Y` Required when valid Values: `FF`= Face to Face `FE`= Fed Ex `D`= DHL `U`= UPS `P`= Postal Service `O`= Other	C
`howMerchandiseReturned`	string	Explain how the merchandise was returned Valid if `dispute_due_to` = `M` (Misrepresentation) and `returnMethod` = `O` (Other) Required when valid	C
`shippingTrackingNumber`	string	Tracking number Valid if `dispute_due_to` = `M` (Misrepresentation) or `ReturnMethod`= 'FE'(FedEx) or 'D'(DHL) or 'U'(UPS) or 'P'(Postal Service) or 'O' (Other) <br/><br/> <strong>Required</strong> when valid. </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">cardholderAttemptReturnMerchandise</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Did the cardholder attempt to return the merchandise? <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code> <br/> <br/> Valid if `dispute_due_to` = `M` (Misrepresentation) and `CardholderReturnMerchandiseInd` = `N`. Required when valid.	C
`attemptedReturnDate`	date	Date of attempted return. Format = CCYY-MM-DD Valid if `dispute_due_to` = `M` (Misrepresentation) and `CardholderAttemptReturnMerchandise` = `Y` Required when valid.
`howChAttemptReturnAndDispOfMerchandise`	string	Provide a detailed description of how the cardholder attempted to return merchandise Valid if `dispute_due_to` = `M` (Misrepresentation) and `CardholderAttemptReturnMerchandise` = `Y`	C
`merchantRefuseAdvise`	string	Provide certification of one of the following Valid if `dispute_due_to` = `M` (Misrepresentation) and `merchandiseOrServices` = `Merchandise` and `cardholderAttemptReturnMerchandise` = `Y` Required when valid. Values: <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MRRM</code> = Merchant refused to accept returned merchandise <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MICNRM</code> = Merchant informed cardholder not to return the merchandise </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left; background-color:beige" colspan=4> <strong> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">dispute_due_to</code> = <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">ND</code>(Not as Described) </strong> </td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">merchandiseOrServices</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">What was purchased? <br/> <br/> Valid if `dispute_due_to` = `ND` (Not as Described). Required when valid.	C
`merchandiseServiceReceivedDate`	date	Date merchandise or service was received. Format = CCYY-MM-DD Valid if `dispute_due_to` = `ND` (Not as Described) Required when valid.	C
`cardholderMerchantPreviousNegotiationEvidence`	string	Is there evidence of previous ongoing negotiations between the cardholder and merchant? `Y` or `N` Valid if `dispute_due_to` = `ND` (Not as Described) and DateDiff( `merchandiseServiceReceivedDate`, Today())>120 and DateDiff( Disputed Transaction's Processing Date, Today())>120 Required when valid.	C
`whenNegotiationsBegin`	date	When did the negotiations begin? Format = CCYY-MM-DD Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderMerchantPreviousNegotiationEvidence`='Y' Required when valid.	C
`explainPrevNegotiation`	string	Explain the previous ongoing negotiations between the cardholder and merchant Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid.
`cardholderFirstNotifiedIssuerDisputeDate`	date	Date the cardholder first notified the issuer of the dispute. Format = CCYY-MM-DD Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid	C
`orderDetailsNotAsDescribed`	string	Provide details of what was ordered and not as described Valid if `dispute_due_to` = `ND` (Not as Described) Required when valid	C
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? `Y` or `N` Valid if `dispute_due_to` = `ND` (Not as Described) Required when valid.	C
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? `Y` or `N` Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderAttemptToResolve` = `N`. Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it's prohibited by local law or regulations.	C
`cardholderReturnMerchandiseInd`	string	Did the cardholder return the merchandise. Y or N. Valid if `dispute_due_to` = `ND` (Not as Described) and `merchandiseOrServices` = `'Merchandise'`. Required when valid	C
`merchantReceivedReturnedMerchandiseDate`	date	Date merchant received the returned merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderReturnMerchandiseInd` = `Y`. Required when valid.	C
`returnMethod`	string	Return Method Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderReturnMerchandiseInd` = `Y` Required when valid. Values: `FF` = Face to Face `FE` = Fed Ex `D` = DHL `U` = UPS `P` = Postal Service `O` = Other	C
`shippingTrackingNumber`	string	Tracking Number Valid if `dispute_due_to` = `ND` (Not as Described) and ( `returnMethod` = `FE`(FedEx) OR `D`(DHL) OR `U` (UPS) OR `P`(Postal Service)) OR `O`(Other)).	C
`howMerchandiseReturned`	string	Explain how the merchandise was returned Valid if `dispute_due_to` = `ND` (Not as Described) and `returnMethod` = `O` (Other) Required when valid	C
`cardholderAttemptReturnMerchandise`	string	Did the cardholder attempt to return the merchandise? `Y` or `N` Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderReturnMerchandiseInd` = `N`. Required when valid.	C
`attemptedReturnDate`	date	Date of attempted return. Format = CCYY-MM-DD Valid if `dispute_due_to` = `ND` (Not as Described) and `cardholderAttemptReturnMerchandise` = `Y`. Required when valid.	C
`howChAttemptReturnAndDispOfMerchandise`	string	Provide a detailed description of how the cardholder attempted to return merchandise Valid if `dispute_due_to`= `ND` (Not as Described) and `cardholderAttemptReturnMerchandise`= `Y` Required when valid.	C
`merchantRefuseAdvise`	string	Provide certification of one of the following Valid if `dispute_due_to` = `ND` (Not as Described) and `merchandiseOrServices` = `Merchandise` and `cardholderAttemptReturnMerchandise` = `Y` Required when valid. Values: <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MRRM</code> = Merchant refused to accept returned merchandise <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MICNRM</code> = Merchant informed cardholder not to return the merchandise <br/> <code>MNLER</code> = Merchant no longer exists or is not responding <br/> <code>MNPCIR</code> = Merchant did not provide clear instruction on how to return </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">didCardholderCancel</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Did the cardholder cancel the services? <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code> <br/> <br/> Valid if `dispute_due_to` = `ND` (Not as Described) and `merchandiseOrServices` = `Services'` Required when valid.	C
`cancellationDate`	date	Cancellation Date. Format = CCYY-MM-DD Valid if `dispute_due_to` = `ND` (Not as Described) and `didCardholderCancel` = `Y`. Required when valid.	C
`cancellationMethod`	string	Cancellation Reason Valid if `dispute_due_to` = `ND` (Not as Described) and `didCardholderCancel` = `Y`. Required when valid.	C
`merchantAcceptCancellationInd`	string	Did the merchant accept the cancellation? `Y` or `N` Valid if `dispute_due_to` = `ND` (Not as Described) and `merchandiseOrServices` = `Services` and `didCardholderCancel` = `Y` and `cancellationDate` is less than or equal to 15 days prior to current date. Required when valid.	C
`qualityOfFoodInd`	string	Is dispute related to the quality of food received from eating places or restaurants? `Y` or `N` Valid if `dispute_due_to` = `ND` (Not as Described) and `merchandiseOrServices` = `Services` and `MCC` is `5812`, `5813` or `5814`. Required when valid.	C
`cancellationMethod`	string	Cancellation Reason Valid if `dispute_due_to` = `ND` (Not as Described) and `didCardholderCancel` = `Y`. Required when valid.	C
`nonFiatCurrencyNotMatching`	string	Was non-fiat currency or purchase of non-fungible token(s) (NFT), the non-fiat currency or non-fungible token received by the cardholder did not match the description provided at the time of the transaction? `Y` or `N`. Valid if `dispute_due_to` = `ND` (Not as Described) and `MerchandiseOrServices` = `Services`. Required when valid.	C
`dispositionOfMerchandise`	string	What is the disposition of the merchandise? Valid if `dispute_due_to` = `ND` (Not as Described) and `CardholderAttemptReturnMerchandise` = `Y`. Required when valid.	C
`dispute_due_to` = `Q`(Quality)
`merchandiseOrServices`	string	What was purchased? Valid if `dispute_due_to= 'Q' (Quality).`	C
`merchandiseReceivedDate`	date	Date merchandise was received. Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices` = `Merchandise`. Required when valid.	C
`serviceReceivedDate`	date	Date services were received. Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices` = `Services'` Required when valid.	C
`cardholderMerchantPreviousNegotiationEvidence`	string	Is there evidence of previous ongoing negotiations between the cardholder and merchant? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and DateDiff( `merchandiseReceivedDate` OR `serviceReceivedDate`, Today())>120 and DateDiff( Disputed Transaction's Processing Date, Today())>120 Required when valid.	C
`whenNegotiationsBegin`	date	When did the negotiations begin? Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid.	C
`explainPrevNegotiation`	string	Explain the previous ongoing negotiations between the cardholder and merchant Valid if `dispute_due_to` = `Q` (Quality) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid.	C
`cardholderFirstNotifiedIssuerDisputeDate`	date	Date the cardholder first notified the issuer of the dispute. Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `cardholderMerchantPreviousNegotiationEvidence` = `Y` Required when valid	C
`cardholderAttemptToResolve`	string	Did the cardholder attempt to resolve the dispute with the merchant? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) Required when valid.	C
`attemptToResolveProhLocalLaw`	string	Is attempt to resolve prohibited by local law or regulations? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `cardholderAttemptToResolve` = `N`. Required when valid. Note: If user inputs `N`, then application will display hard-stop error prompting the cardholder must attempt to resolve the dispute with the merchant unless it's prohibited by local law or regulations.	C
`cardholderReturnMerchandiseInd`	string	Did the cardholder return the merchandise? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices`= `Merchandise` . Required when valid.	C
`cardholderReturnedMerchandiseDate`	date	Date cardholder returned the merchandise. Format = CC-YY-MM Valid if `dispute_due_to` = `Q` (Quality) and `cardholderReturnMerchandiseInd` = `Y`. Required when valid.	C
`merchantReceivedReturnedMerchandiseDate`	date	Date merchant received the returned merchandise. Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `cardholderReturnMerchandiseInd` = `Y`. Required when valid.	C
`returnMethod`	string	Return Method Valid if `dispute_due_to` = `Q` (Quality) and `cardholderReturnMerchandiseInd` = `Y` Required when valid. Values: `FF`= Face to Face `FE`= Fed Ex `D`= DHL `U` = UPS `P` = Postal Service `O`= Other	C
`howMerchandiseReturned`	string	Explain how the merchandise was returned Valid if `dispute_due_to` = `Q` (Quality) and `returnMethod` = `O` (Other) Required when valid	C
`shippingTrackingNumber`	string	Tracking Number Valid if `dispute_due_to` = `Q` (Quality) and ( `returnMethod` = `FE`(FedEx) OR `D` (DHL) OR `U` (UPS) OR `P`(Postal Service) OR `O` (Other)).	C
`didCardholderPayWorkRedone`	string	Did the cardholder pay to have the work redone? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices` = `Services` Required when valid.	C
`cardholderAttemptReturnMerchandise`	string	Did the cardholder attempt to return the merchandise? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `CardholderReturnMerchandiseInd` = `N`. Required when valid.	C
`attemptedReturnDate`	date	Date of attempted return. Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `cardholderAttemptReturnMerchandise` = `Y`. Required when valid.	C
`howChAttemptReturnAndDispOfMerchandise`	string	Provide a detailed description of how the cardholder attempted to merchandise Valid if `dispute_due_to` = `Q` (Quality) and `cardholderAttemptReturnMerchandise` = `Y` Required when valid.	C
`merchantRefuseAdvise`	string	Provide certification of one of the following Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices` = `Merchandise` and `cardholderAttemptReturnMerchandise` = `Y` Required when valid. Values: <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MRRM</code> = Merchant refused to accept returned merchandise <br/> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MICNRM</code> = Merchant informed cardholder not to return the merchandise <br/> <code>MNLER</code> = Merchant no longer exists or is not responding <br/> <code>MNPCIR</code> = Merchant did not provide clear instruction on how to return </td> <td style="text-align:left">C</td> </tr> <tr> <td style="text-align:left"> <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">didCardholderCancel</code> </td> <td style="text-align:left">string</td> <td style="text-align:left">Did the cardholder cancel the services? <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Y</code> or <button aria-label="Copy Code" class="rdmd-code-copy fa"></button> <code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">N</code> <br/> <br/> Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices`= `Services'` Required when valid.	C
`cancellationDate`	date	Cancellation Date. Format = CCYY-MM-DD Valid if `dispute_due_to` = `Q` (Quality) and `didCardholderCancel` = `Y` Required when valid.	C
`cancellationMethod`	string	Cancellation Reason Valid if `dispute_due_to` = `Q` (Quality) and `didCardholderCancel` = `Y` Required when valid.	C
`merchantAcceptCancellationInd`	string	Did the merchant accept the cancellation? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `merchandiseOrServices` = `Services` and `didCardholderCancel` = `Y` and `cancellationDate` is less than or equal to 15 days prior to current date. Required when valid.	C
`qualityOfFoodInd`	string	Is dispute related to the quality of food received from eating places or restaurants? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `MerchandiseOrServices` = `Services` and `MCC` is `5812`, `5813` or `5814` Required when valid.	C
`nonFiatCurrencyNotMatching`	string	Was non-fiat currency or purchase of non-fungible token(s) (NFT), the non-fiat currency or non-fungible token received by the cardholder did not match the description provided at the time of the transaction? `Y` or `N` Valid if `dispute_due_to` = `Q` (Quality) and `MerchandiseOrServices` = `Services` Required when valid.	C
C
`dispute_due_to` = `TC`(Terms of Contract)
`serviceReceivedDate`	date	Date service were received. Format = CCYY-MM-DD Required if `dispute_due_to` = `TC` (Terms of Contract (Virtual Account)) and Current Date is greater than 120 days from Disputed Transaction's Processing Date. Optional if `dispute_due_to` = `TC` (Terms of Contract (Virtual Account)) and Current Date is less than 120 days from Disputed Transaction's Processing Date.	C
`howTermsOfContractNotHonoredByMerchant`	string	Provide details how the terms of the contract were either not honored by the merchant or not as described Valid if `dispute_due_to`= `TC` (Terms of Contract (Virtual Account)) Required when valid.	C
`dispute_due_to` = `CL`(Non-Receipt of Cash) Note: Not applicable for non-ATM transactions.
`whatWasNotReceived`	string	What was not received? Valid if `dispute_due_to` = `CL` (Non-Receipt of Cash) Required when valid. If not provided then application will default to domain value `C`. If provided with any value other than `C` then application will display an error. Values: `C` = Cash (Note: Case-sensitive, must be capital `C`) Note: VROL searches for existing 'Non-Receipt of Cash' disputes for same card #, same merchant where all of the disputed transactions occurred within the 30-calendar day period (original transaction date of disputed transactions is within 30 calendar days) If VROL search results in 2 or more disputes for same card number, user must attach a 'Cardholder Letter' document with any doc type to the dispute QN starting 3rd dispute else application will display a hard stop error.	C

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