Manage loans in Control Center
View and manage your customers' loans in Control Center. With the loans feature, you can:
- View the list of created loans for an account
- Monitor loan repayment progress
- Pay out and track disbursements
- Make adjustments to individual loan repayment installments
Supported actions and role requirementsIn Control Center, you can only view, disburse, and adjust loans. You can't simulate or book a loan. To simulate or book a loan, you must use the Create simulation and Book loan endpoints.
The actions available to you in Control Center depend on your role:
- Users with the Backoffice operator or Accounts operator role can view, disburse, and adjust loans.
- Users with the Backoffice viewer, Accounts viewer, or Collection analyst role can view loans only.
For more information about lending on the Pismo platform, refer to Lending overview.
From Control Center, you can do the following:
View loans
The Loan details screen displays the list of created loans for an account, and includes an overview of key loan and financial details.
Key | Item | Description |
|---|---|---|
1 | ID column | The ID of the loan |
2 | PRINCIPAL column | The original amount of the loan before interest or repayments are applied |
3 | BALANCE column | The remaining amount of the loan to be repaid |
4 | INTEREST RATE column | The percentage applied to the loan to calculate how much interest is charged over time |
5 | PAID column | The total loan amount already repaid |
6 | START DATE column | The date when the loan becomes active |
7 | NEXT PAYMENT column | The date when the next scheduled repayment is due |
8 | STATUS column | The status of the loan For more information, refer to Manage loans. |
9 | Filter button | Opens the Filter dialog, providing filtering options to refine the list. |
To view the loans for an account and inspect a loan in more detail, do the following:
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From the main menu, select Customer operations > Accounts, and search for the account.
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On the account screen, select the Loans tab.
The Loan details screen is displayed.
Note: You can also access the Loan details screen through the Loans preview card on the Overview tab.
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Select a loan.
The Loan information screen is displayed, divided into the following tabs:- Details—Provides an overview of the loan, including key financial amounts, interest rate information, and loan product details.
- Repayment schedule—Displays the repayment installment schedule for the loan. For more information, refer to Repayment schedule tab.
- Disbursement—Lists all disbursements associated with the loan. For more information, refer to Disbursement tab.
The following sections describe the Repayment schedule and Disbursement tabs in more detail.
Repayment schedule tab
The Repayment schedule tab displays the repayment installment plan for the loan. You can view payment progress and track the status of each individual repayment.
Key | Item | Description |
|---|---|---|
1 | PERIOD column | The installment number in the repayment schedule |
2 | REAL DUE DATE column | The date when the repayment for the installment is due |
3 | DUE column | The remaining amount of the installment to be repaid |
4 | PAID column | The amount already repaid for the installment |
5 | INITIAL AMOUNT column | The original amount calculated for the installment |
6 | STATUS column | The status of the installment For more information, refer to Manage loans. |
7 | ADJUST column | The option to adjust the repayment details for the installment For more information, refer to Adjust a loan. |
To view more information about a specific installment, you can expand it. The expanded view shows a detailed breakdown of how the repayment is calculated.
Disbursement tab
The Disbursement tab lists all disbursements made for the loan. Each entry represents an individual disbursement and contains key information about the disbursement and its status.
Key | Item | Description |
|---|---|---|
1 | DISBURSEMENT ID column | The ID of the disbursement |
2 | DATE column | The date when the disbursement is made |
3 | AMOUNT column | The amount disbursed |
4 | ACC. TYPE column | The type of account receiving the funds, Internal or External.
|
5 | ACC. ID column | The ID of the account receiving the disbursement Note: The account ID applies to internal accounts only. |
6 | STATUS column | The status of the disbursement For more information, refer to Manage loans. |
Manage loans
From Control Center, you can do the following:
Dual approvalIf your company is using the dual approval feature (beta release), these changes require approval. With dual approval, you initiate the change and submit a request for approval. A second person must review and approve it. The change doesn't take effect until it's been approved.
For more information about dual approval, refer to Dual approval.
Disburse a loan
Make disbursements to release the agreed funds to your customers' accounts.
Disbursement criteriaYou can only make a disbursement if either of the following criteria is met:
- The loan status is Booked and the disbursement amount does not exceed the loan principal amount.
- For loans configured for multiple disbursements, the loan status is Active and the disbursement amount, when added to the total of all existing disbursements, does not exceed the loan principal amount.
External accountsYou can't make a disbursement to an external account from Control Center. This option is intended only to keep a log of external disbursements, without any movement of funds.
To make a disbursement, do the following:
- Select a loan.
- Select Manage loan > Disburse loan.
- In the Disburse loan dialog, configure the disbursement details.
Note: You can't select blocked or canceled accounts. - Select Next.
- If you selected External, the disbursement details are logged and an entry is added to the Disbursement tab.
- If you selected Internal, the funds are paid out to your selected internal account and an entry is added to the Disbursement tab.
Adjust a loan
Make adjustments to your customers' loan repayment details.
You can make adjustments to:
- Correct repayment calculation errors
- Respond to borrower requests, such as changing payment terms
- Restructure payments to reflect updated loan conditions
When you make an adjustment, your changes update the repayment schedule and affect the overall loan balance.
Adjustment criteriaTo make an adjustment, the loan status must be Active and the repayment installment status must not be Paid or Canceled.
To make an adjustment, do the following:
- Select a loan.
- Select Manage loan > Adjust loan.
Alternatively, on the Repayment schedule tab, select the adjust icon for the installment you want to adjust. - In the Adjust loan dialog, configure the loan adjustment.
- Select Next.
The installment and overall loan repayment details are adjusted.