[Draft] On-us disputes

An on-us transaction is a payment, card purchase, or check where the issuing bank (the customer's bank) and the acquiring bank (the merchant's or receiver's bank) are the same financial institution.Because the payment stays inside a single bank, it does not need to go through outside card networks like Visa or Mastercard. Professionals on LinkedIn reach a consensus that these transactions process faster and avoid extra fees. Any on-us transaction dispute is resolved within that bank, without the need for card network involvement.

On-us state machine

Like card network disputes, on-us disputes at Pismo use a state machine to progress the dispute to completion. An event enum is typically passed to Update on-us dispute to transition the dispute status to a new status.

Event

Valid from states

Target state

Descriptiom

REOPEN

CANCELED
REJECTED

PENDING

Reopen a closed dispute

PENDING_DOCUMENTATION

OPENED

PENDING_DOCUMENTATION

Request additional documentation

ISSUER_LOSS

OPENED

ISSUER_LOSS

Close dispute - issuer iloses

STORE_OWNER_LOSS

OPENED

STORE_OWNER_LOSS

Close dispute - store owner loses

CARDHOLDER_LOSS

OPENED

CARDHOLDER_LOSS

Close dispute - cardholder loses

OPEN

PENDING

OPENED

Open the dispute for analysis

RESEND

PENDING_DOCUMENTATION

OPENED

Documentation received, resume analysis

CANCEL

PENDING
OPENED PENDING_DOCUMENTATION

CANCELED

Cancel the dispute

EXPIRE

PENDING
OPENED PENDING_DOCUMENTATION

EXPIRED

Mark dispute as expired

REJECTS

PENDING
PENDING_DOCUMENTATION

REJECTED

Reject the dispute



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