Manage disputes

For more information about disputes, refer to Disputes overview.

To list disputes and update dispute status:

1. From the main menu, select Customer operations > Disputes management.

2. On the results screen, use the Search field and Filter icon as needed to locate the specific dispute you want.

3. Select the account you want to manage.

4. On the Dispute information screen, select the Status menu to change the dispute status.

5. (Optional) To attach a file (such as a receipt or other relevant document), select Upload attachment.

Add a dispute

To add a dispute:

1. Open the account containing the transaction that you want to dispute.
2. Open the Transactions tab.
3. On the transaction screen, select Issue refund.