Create a dispute form for more information to send to the network.
You can create one of the following types of Expediated Dispute Billing Forms (EDBF):
fraudDrfDocument - Used for cases of fraud
cardholderDisputeChargebackDrfDocument - Used when the cardholder disputes a purchase and notifies the card issuer.
pointOfInteractionErrorsDrfDocument - Used when there's either a disagreement between parties or an error with the transaction. For example, a wrong value or a duplicate charge.
For VISA, you need to fill out the
collaborationQuestionnaire form object. VISA's rules for filling out form fields can be found in the following two VISA documents:
Please, contact the team-disputes to request the documents.
- VISA collaboration spreadsheet #1
- VISA collaboration spreadsheet #2