A dispute is when a cardholder requests to cancel or refund a transaction. This can happen for various reasons, such as unauthorized transactions, goods or services not received, defective merchandise, or billing errors. Types of disputes include:

• Merchant error
• Identity fraud
• Chargeback fraud

For more information about disputes on the Pismo platform, refer to Disputes overview.

To initiate a dispute, the cardholder typically contacts their bank or card issuer to investigate the transaction. The issuer then reviews the claim, and if valid, may issue a temporary credit to the cardholder's account while the dispute is being resolved.

View disputes and update dispute status

To view disputes and update dispute status:

1. On the Main menu, select Customer operations > Disputes.

2. On the Disputes screen, use the Search field and Filter icon as needed to locate the specific dispute you want.

3. Select the account containing the transaction that you want to dispute.

4. On the Dispute information screen, select the Status menu to change the dispute status.

5. (Optional) To attach a file (such as a receipt or other related document), select Upload attachment.

Add a dispute (request refund)

To add a dispute:

1. Open the account containing the transaction that you want to dispute.
2. Open the Transactions tab.
3. On the transaction screen, select Issue refund.