Onboarding

Get an account

To obtain a Control Center user account, contact your Control Center administrator to request a new user account. If you aren't sure who to contact, any Control Center user with the Admin or User manager role should be able to add an account for you. For information about adding a user, refer to User management.

Account registration

The first time that you log in, you must register your user ID. When your account is created, you will receive onboarding instructions via the email address you provided. The onboarding details differ slightly, depending on whether you're accessing the Updated or Legacy version of Control Center.

Updated version

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Pismo Control Center is being updated in all test and production environments during the second quarter of 2025. During this period, if you use Control Center in more than one environment, you might encounter either the Updated or Legacy version of Control Center. For more information, refer to Get started.

The first time that you sign on, you must register your new account. For security, you will receive two email messages from Control Center:

  • A welcome message that contains your username and a temporary password.
  • A verification code used to sign on to Control Center for the first time. This code expires after 24 hours.

If you don't receive these emails in within 30 minutes, check your spam folder or ask your system administrator to send it again.

Select the link in the welcome message to sign on and then enter the verification code when prompted. This will allow your to set your own password and start using Control Center. For information about requirements for setting a secure password, refer to Best practices for Control Center passwords.

Legacy version

🚧

Pismo Control Center is being updated in all test and production environments during the second quarter of 2025. During this period, if you use Control Center in more than one environment, you might encounter either the Updated or Legacy version of Control Center. For more information, refer to Get started.

The first time that you log in, you must register your new account. When the account is created, check your email for an email invitation from Control Center. Select the link provided in this message to log in in for the first time. As an extra security measure, Control Center will send you a second email with a registration code. When prompted, you must this code to complete the registration process. For help with setting a secure password, refer to Best practices for Control Center passwords.