Access profiles and roles

What you can see and do in Control Center is determined by the access profile that is configured for your user. An access profile is a collection of roles, which are based on the type of tasks you perform. For example:

• To update account and card statuses, you need the Collections analyst role.
• To manage customer accounts and disputes, you need the Backoffice operator role.
• To handle client financial data more broadly, you need the Setup operator role.

If you do not see certain menu items, screens or other elements mentioned in this documentation, you may not have the correct role. For assistance, contact your Control Center administrator or another Control Center user who has the User manager role.