Manage accounts and disputes

Manage accounts

  1. On the main menu, click Customer operations > Accounts management. This opens a new CRM session with a counter.
  1. On the Accounts management screen, click the type of data you want to search: Document, Account, Email, or Name.
  1. In the result list, click the account you want to manage.

Manage disputes

The purpose of a dispute is to report an unrecognized or suspicious transaction and request a refund. For more information, see Disputes overview.

List disputes and update dispute status

  1. On the main menu, click Customer operations > Disputes management.

  2. On the results screen, use the Search field and Filter icon as needed to locate the specific dispute you want.

  1. Click the account you want to manage.
  2. On the Dispute information screen, click the Status menu to change the dispute status.
  1. (Optional) To attach a file (such as a receipt or other relevant document), click the Upload attachment button.

Add a dispute

  1. Open the account containing the transaction that you want to dispute.
  2. Click the Transactions tab.
  1. On the transaction screen, click the Issue refund button.