Get dispute installment

get https://api-sandbox.pismolabs.io/disputes/v1/disputes/{disputeId}/installment/{disputeInstallmentId}

Get a dispute installment

Responses

Response body

object

number

Dispute installment ID.

dispute_id

number

Dispute ID

installment

integer

Installment number.

arn

string

Installment acquirer reference number.

chargeback_id

string | null

Network chargeback ID.

claim_id

string | null

Network claim ID.

installment_disputed_amount

number

Installment disputed amount.

network_return_reason_code

string | null

Network returned reason code.

networkStatus

string

Dispute status from the network

reason_code

number

Each card network, such as Visa or Mastercard, defines and maintains their own unique set of reason codes, which banks that issue credit and debit cards under their brands apply to disputes. Here's a reason code quick reference for the major credit card networks.

For Visa, this would be either 10 (fraud - card present), 11 (authorization), 12 (processing error), or 13 (consumer dispute).

For more infomation, refer to the Visa or Mastercard chargeback quides.

For example - 4853 (Mastercard - cardholder dispute), 12 (Visa - processing error) or 72 (ELO - denied authorization)

network_return_reject_reason

string | null

Formated network reject reason information.

network_response_error

string | null

Network response error.

dispute_status

object

Dispute status informations.

number

Dispute status ID.

description

string

Description status - enums for a client's state machine, not to be implemented for anyone else at this point.

type

string

Type status ID.

group

string

Group status enums

OPEN APPROVED DENIED CARDNETWORK_CHARGEBACK ANALYSING CARDNETWORK_SECOND_PRESENTMENT FAILED CARDNETWORK_PREARBITRATION RESEND LOSS WON REJECTED FAILED_PROCESSED

network_response

object | null

Network response information

number

Network response ID.

dispute_id

number

Dispute ID

dispute_installment_id

integer

Dispute installment ID.

claim_id

string

Network claim ID.

chargeback_id

string

Network chargeback ID.

reason_code

number

For Visa, this would be either 10 (fraud - card present), 11 (authorization), 12 (processing error), or 13 (consumer dispute).

For more infomation, refer to the Visa or Mastercard chargeback quides.

For example - 4853 (Mastercard - cardholder dispute), 12 (Visa - processing error) or 72 (ELO - denied authorization)

response_error

string

Network response error.

reject_reason

string

Network reject reason information.

transaction_id

string | null

Transaction ID.

dispute_form_list

array of objects

dispute_form_list

object

number

Dispute form ID.

dispute_installment_id

number | null

If necessary to join Form to Installment. If not passed, first installment is used.

status

string

Dispute form status.

PENDING PROCESSED FAILED INACTIVE

network

string

Network for dispute Form.

MASTERCARD_CARD PRIMITIVE

form

object

created_at

date

Created at date, format = yyyy-mm-dd

created_at_utc

date-time

Created at UTC date

update_at

date

Update date, format = yyyy-mm-dd

update_at_utc

date-time

Update UTC date

dispute_form_type

object

dispute_fraud_report

object

Response to a dispute fraud report.

fraud_report_id

number

Dispute fraud report ID.

status

string

Dispute form status.

PENDING PROCESSED FAILED INACTIVE

network_brand_type

string

Network brand

Visa Mastercard Elo

report

object

fraud_report_network_id

number

Fraud report network identifier.

comment_network

string

Fraud Report comment network.

created_at

date-time

updated_at

date-time

pre_arbitration

object

Information when dispute is submitted to Pre-Arbitration and case was created.

pre_arbitration_response_id

number

Case ID created from Mastercom.

memo

string

Enter a memo pertaining to the case.

updated_chargeback_reason_code

number

For Visa, this would be either 10 (fraud - card present), 11 (authorization), 12 (processing error), or 13 (consumer dispute).

For more infomation, refer to the Visa or Mastercard chargeback quides.

For example - 4853 (Mastercard - cardholder dispute), 12 (Visa - processing error) or 72 (ELO - denied authorization)

merchant_name

string

Merchant name.

acquiring_institution_code

string

Acquiring institution code.

change_reason_code_reason

string

Change reason code reason.

case_network_response

string

Updates response from Mastecom about the case.

justify_not_accepted_fully

string

Justify why not accepted fully

is_partial

boolean

Defaults to false

Is this a partial dispute flag. Default is false.

currency_code_request

string

ISO 4217 3-letter currency code request.

currency_code_response

string

ISO 4217 3-letter currency code reesponse

amount_request

number

Request amount

amount_response

number

Response amount

dispute_due_to

string

REQUIRED when dispute is open to Visa Collaboration (Reason code 12 and 13 and Visa network brand). Collaboration is the new name for Visa's old chargeback process, where each party has several chances to investigate and submit evidence in order to determine whether a chargeback is legitimate.

NR = Merchandise/services not receive
CR = Cancelled recurring transaction
ND = Not as described
DM = Damaged or defective merchandise
Q = Quality
CM = Counterfeit merchandise
M = Misrepresentation
CN = Credit not processed
CS = Cancelled merchandise/services
OC = Original credit not accepted
CL = Non-receipt of cash
TC = Terms of contract (virtual account)
D = Duplicate
IAN = Incorrect account number
IA = Incorrect amount
IC = Incorrect currency
IT = Incorrect transaction code
ID = Invalid data
LP = Late presentment
P = Paid by other means

For VISA, you need to fill out the collaborationQuestionnaire form object in the Create dispute form endpoint.

NR CR ND DM Q CM M CN CS OC CL TC D IAN IA IC IT ID LP P

chargeback_ref_num

string | null

Chargeback reference number.

network_response_amount

number | null

Last amount disputed in the claim registered when getting new information from network brand.

network_response_currency

string | null

Last currency of amount disputed in the claim registered when getting new information from network brand.

is_first_installment

boolean

Dispute installment references authorization's first installment.

network_return_reject_reason_code

integer | null

Formatted network reject reason information.

400

Bad Request

401

Unauthorized. Invalid or missing access token.

404

Not found

422

Unprocessable entity

500

Internal server error

Language

Credentials

Bearer

JWT


xxxxxxxxxx
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curl --request GET \
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     --url https://api-sandbox.pismolabs.io/disputes/v1/disputes/disputeId/installment/disputeInstallmentId \
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     --header 'accept: application/json'

Click Try It! to start a request and see the response here! Or choose an example:

application/json

Get dispute installment

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