Dispute status updated

Type: object
Domain: audit
Event: dispute_status_change
Version: 1

|
method required

Title: The HTTP Method of dispute status change operation
Type: string
Example:
POST

uri required

Title: The URI of dispute status change operation
Type: string
Example:
/v1/disputes/{disputeId}/event

email required

Title: The operator email of dispute status change operation
Type: string
Example:
[email protected]

roles

Type: array or null

origin required

Title: The request origin of dispute status change operation
Type: string
Example:
APP
CRM

object required

Title: The object that represents the dispute status change operation
Type: object

authorizationId required

Title: The authorization identifier
Type: integer
Example:
4321613

accountId required

Title: The account identifier
Type: integer
Example:
12314

modality required

Title: The disputes modality
Type: string
Example:
1

disputedAmount required

Title: The dispute amount
Type: number
Example:
9.8

comment required

Title: The operator comment in dispute operation
Type: string
Example:
Some comment

protocol required

Title: The protocol given from CRM platform
Type: string
Example:
123456

disputeId required

Title: The dispute identifier
Type: integer
Example:
395

disputeReason required

Title: The dispute reason
Type: string
Example:
alteração/invasão fraudulenta de device (app)

disputeModality required

Title: The dispute modality
Type: string
Example:
alteração/invasão fraudulenta de device (app)

disputedCreatedAt required

Title: The dispute creation date (in unix timestamp format)
Type: integer
Example:
1568656050578

status required

Title: The dispute status
Type: string
Example:
CLOSED_DENIED
CLOSED_REVERSED
TEMPORARY_ISSUER_LOSS
DENIED_TEMPORARY_ISSUER_LOSS
CLOSED_APPROVED_TEMPORARY_ISSUER_LOSS
CLOSED_REVERSED_TEMPORARY_ISSUER_LOSS
CLOSED_ISSUER_LOSS
ANALYSING
OPEN

isNetwork required

Title: Attribute that identifies if dispute is network
Type: boolean
Example:
true

timeline required

Title: Contains the last dispute timeline posted, which has the last dispute status and its content
Type: string or null
Example:
{"tenant_account_timestamp":"ac4187f0-b318-9db0-b563-3faed15b5364::DISPUTE_OPEN","type":"DISPUTE","category":"OPEN","timestamp":"2021-01-04T19:33:19.000000248Z","data":{"item":{"amount":3,"authentication":"a68edf9e1370040db82c3d38d63db2615b983bb1","cash_back":0,"description":"Cacha\u00e7a","entry_mode":"QRCODE","from_account_number":"015001150","from_bank":"341","from_branch":"0500","from_check_digit":"9","from_document_number":"64178449641","from_entity_type":"F","from_name":"Jose da Silva","from_phone":"00654645666","id":15699735,"is_disputable":true,"iti_discount":0,"iti_discount_rate":0,"latitude":-23.581528,"longitude":-46.67156,"net_amount":3,"payment_request_generation_date":"2020-12-30 19:31:54.000Z","simility_id":"dc80cca7-59f9-407b-999d-8a5afa7bb4d5","to_account_number":"024131930","to_bank":"341","to_branch":"0500","to_check_digit":"0","to_document_number":"92776429711","to_entity_type":"F","to_name":"SQT/HOM RExwavd","to_phone":"11969211766","original_transaction_date":"2020-12-30T19:31:58.504298121Z"}},"account_id":15136654}
{"tenant_account_timestamp":"dc1833c7-4f47-9df8-9f54-c03394d45bcd::DISPUTE_CLOSED_DENIED","type":"DISPUTE","category":"CLOSED_DENIED","timestamp":"2020-12-28T20:11:17.000000114Z","data":{"item":{"airport_tax":0,"authorization_code":"0Q6TFH","card_id":5229900,"card_name":"PREPAID_RECURRING","card_type":"RECURRING","cardholder_currency_rate":0,"cardholderbilling_amount":12,"contract_amount":12,"currency_code":"986","currency_literal":"BRL","entry_mode":"810","entry_mode_literal":"ECOMMERCE","id":3104056,"installment_amount":12,"installments":null,"interest_rate":0,"ledger_update_id":"304130d4-585f-493d-b521-b23d7e550ae6","local_amount":12,"merchant_category_code":"0780","merchant_category_group":"SERVICES","merchant_city":"SAO PAULO","merchant_state_or_country":"Brazil","network":"MASTERCARD","nsu":"184558","number_of_installments":1,"org_operation":{"processing_code":"00"},"pre_authorization":false,"principal_amount":12,"response_code":"00","retrieval_reference_number":"551000118971558","settlement_currency_amount":0,"settlement_currency_rate":0,"soft_descriptor":"TEST TIMELINE","to_name":"TEST TIMELINE","from_name":"Massa iti PF eGXCMMz","from_document_number":"23306990768","original_transaction_date":"2020-12-28T20:07:43Z","dispute_start_date":"2020-12-28T20:08:27.000000935Z","previous_dispute_status":"OPEN"}},"account_id":100068604}
{"tenant_account_timestamp":"aba31a6f-a889-9b69-884f-65fcd7bd8a0d::DISPUTE_EXCEPTION_POLICY","type":"DISPUTE","category":"EXCEPTION_POLICY","timestamp":"2020-12-28T20:11:01.000000618Z","data":{"item":{"airport_tax":0,"authorization_code":"LHGJ7J","card_id":5229900,"card_name":"PREPAID_RECURRING","card_type":"RECURRING","cardholder_currency_rate":0,"cardholderbilling_amount":15,"contract_amount":15,"currency_code":"986","currency_literal":"BRL","entry_mode":"810","entry_mode_literal":"ECOMMERCE","id":3104057,"installment_amount":15,"installments":null,"interest_rate":0,"ledger_update_id":"602f65c1-40bb-4f95-9bd1-76d4784d1cc8","local_amount":15,"merchant_category_code":"0780","merchant_category_group":"SERVICES","merchant_city":"SAO PAULO","merchant_state_or_country":"Brazil","network":"MASTERCARD","nsu":"184558","number_of_installments":1,"org_operation":{"processing_code":"00"},"pre_authorization":false,"principal_amount":15,"response_code":"00","retrieval_reference_number":"551000118971558","settlement_currency_amount":0,"settlement_currency_rate":0,"soft_descriptor":"TEST TIMELINE","to_name":"TEST TIMELINE","from_name":"Massa iti PF eGXCMMz","from_document_number":"23996270768","original_transaction_date":"2020-12-28T20:07:48Z","dispute_start_date":"2020-12-28T20:08:55.000000597Z","previous_dispute_status":"OPEN"}},"account_id":100068604}

{
    "definitions": {},
    "$schema": "http://json-schema.org/draft-07/schema#",
    "type": "object",
    "title": "Dispute status updated",
    "required": [
        "method",
        "uri",
        "email",
        "origin",
        "object"
    ],
    "properties": {
        "method": {
            "type": "string",
            "title": "The HTTP Method of dispute status change operation",
            "examples": [
                "POST"
            ]
        },
        "uri": {
            "type": "string",
            "title": "The URI of dispute status change operation",
            "examples": [
                "/v1/disputes/{disputeId}/event"
            ]
        },
        "email": {
            "type": "string",
            "title": "The operator email of dispute status change operation",
            "examples": [
                "[email protected]"
            ]
        },
        "roles": {
            "type": [
                "array",
                "null"
            ],
            "items": {
                "type": "string"
            },
            "title": "The operator roles of dispute status change operation",
            "examples": [
                "test1",
                "test2"
            ]
        },
        "origin": {
            "type": "string",
            "title": "The request origin of dispute status change operation",
            "examples": [
                "APP",
                "CRM"
            ]
        },
        "object": {
            "type": "object",
            "title": "The object that represents the dispute status change operation",
            "required": [
                "authorizationId",
                "accountId",
                "modality",
                "disputedAmount",
                "comment",
                "protocol",
                "disputeId",
                "disputeReason",
                "disputeModality",
                "disputedCreatedAt",
                "status",
                "isNetwork",
                "timeline"
            ],
            "properties": {
                "authorizationId": {
                    "type": "integer",
                    "title": "The authorization identifier",
                    "examples": [
                        4321613
                    ]
                },
                "accountId": {
                    "type": "integer",
                    "title": "The account identifier",
                    "examples": [
                        12314
                    ]
                },
                "modality": {
                    "type": "string",
                    "title": "The disputes modality",
                    "examples": [
                        "1"
                    ]
                },
                "disputedAmount": {
                    "type": "number",
                    "title": "The dispute amount",
                    "examples": [
                        9.8
                    ]
                },
                "comment": {
                    "type": "string",
                    "title": "The operator comment in dispute operation",
                    "examples": [
                        "Some comment"
                    ]
                },
                "protocol": {
                    "type": "string",
                    "title": "The protocol given from CRM platform",
                    "examples": [
                        "123456"
                    ]
                },
                "disputeId": {
                    "type": "integer",
                    "title": "The dispute identifier",
                    "examples": [
                        395
                    ]
                },
                "disputeReason": {
                    "type": "string",
                    "title": "The dispute reason",
                    "examples": [
                        "altera\u00e7\u00e3o/invas\u00e3o fraudulenta de device (app)"
                    ]
                },
                "disputeModality": {
                    "type": "string",
                    "title": "The dispute modality",
                    "examples": [
                        "altera\u00e7\u00e3o/invas\u00e3o fraudulenta de device (app)"
                    ]
                },
                "disputedCreatedAt": {
                    "type": "integer",
                    "title": "The dispute creation date (in unix timestamp format)",
                    "examples": [
                        1568656050578
                    ]
                },
                "status": {
                    "type": "string",
                    "title": "The dispute status",
                    "examples": [
                        "CLOSED_DENIED",
                        "CLOSED_REVERSED",
                        "TEMPORARY_ISSUER_LOSS",
                        "DENIED_TEMPORARY_ISSUER_LOSS",
                        "CLOSED_APPROVED_TEMPORARY_ISSUER_LOSS",
                        "CLOSED_REVERSED_TEMPORARY_ISSUER_LOSS",
                        "CLOSED_ISSUER_LOSS",
                        "ANALYSING",
                        "OPEN"
                    ]
                },
                "isNetwork": {
                    "type": "boolean",
                    "title": "Attribute that identifies if dispute is network",
                    "examples": [
                        true
                    ]
                },
                "timeline": {
                    "type": [
                        "string",
                        "null"
                    ],
                    "title": "Contains the last dispute timeline posted, which has the last dispute status and its content",
                    "examples": [
                        "{\"tenant_account_timestamp\":\"ac4187f0-b318-9db0-b563-3faed15b5364::DISPUTE_OPEN\",\"type\":\"DISPUTE\",\"category\":\"OPEN\",\"timestamp\":\"2021-01-04T19:33:19.000000248Z\",\"data\":{\"item\":{\"amount\":3,\"authentication\":\"a68edf9e1370040db82c3d38d63db2615b983bb1\",\"cash_back\":0,\"description\":\"Cacha\\u00e7a\",\"entry_mode\":\"QRCODE\",\"from_account_number\":\"015001150\",\"from_bank\":\"341\",\"from_branch\":\"0500\",\"from_check_digit\":\"9\",\"from_document_number\":\"64178449641\",\"from_entity_type\":\"F\",\"from_name\":\"Jose da Silva\",\"from_phone\":\"00654645666\",\"id\":15699735,\"is_disputable\":true,\"iti_discount\":0,\"iti_discount_rate\":0,\"latitude\":-23.581528,\"longitude\":-46.67156,\"net_amount\":3,\"payment_request_generation_date\":\"2020-12-30 19:31:54.000Z\",\"simility_id\":\"dc80cca7-59f9-407b-999d-8a5afa7bb4d5\",\"to_account_number\":\"024131930\",\"to_bank\":\"341\",\"to_branch\":\"0500\",\"to_check_digit\":\"0\",\"to_document_number\":\"92776429711\",\"to_entity_type\":\"F\",\"to_name\":\"SQT/HOM RExwavd\",\"to_phone\":\"11969211766\",\"original_transaction_date\":\"2020-12-30T19:31:58.504298121Z\"}},\"account_id\":15136654}",
                        "{\"tenant_account_timestamp\":\"dc1833c7-4f47-9df8-9f54-c03394d45bcd::DISPUTE_CLOSED_DENIED\",\"type\":\"DISPUTE\",\"category\":\"CLOSED_DENIED\",\"timestamp\":\"2020-12-28T20:11:17.000000114Z\",\"data\":{\"item\":{\"airport_tax\":0,\"authorization_code\":\"0Q6TFH\",\"card_id\":5229900,\"card_name\":\"PREPAID_RECURRING\",\"card_type\":\"RECURRING\",\"cardholder_currency_rate\":0,\"cardholderbilling_amount\":12,\"contract_amount\":12,\"currency_code\":\"986\",\"currency_literal\":\"BRL\",\"entry_mode\":\"810\",\"entry_mode_literal\":\"ECOMMERCE\",\"id\":3104056,\"installment_amount\":12,\"installments\":null,\"interest_rate\":0,\"ledger_update_id\":\"304130d4-585f-493d-b521-b23d7e550ae6\",\"local_amount\":12,\"merchant_category_code\":\"0780\",\"merchant_category_group\":\"SERVICES\",\"merchant_city\":\"SAO PAULO\",\"merchant_state_or_country\":\"Brazil\",\"network\":\"MASTERCARD\",\"nsu\":\"184558\",\"number_of_installments\":1,\"org_operation\":{\"processing_code\":\"00\"},\"pre_authorization\":false,\"principal_amount\":12,\"response_code\":\"00\",\"retrieval_reference_number\":\"551000118971558\",\"settlement_currency_amount\":0,\"settlement_currency_rate\":0,\"soft_descriptor\":\"TEST TIMELINE\",\"to_name\":\"TEST TIMELINE\",\"from_name\":\"Massa iti PF eGXCMMz\",\"from_document_number\":\"23306990768\",\"original_transaction_date\":\"2020-12-28T20:07:43Z\",\"dispute_start_date\":\"2020-12-28T20:08:27.000000935Z\",\"previous_dispute_status\":\"OPEN\"}},\"account_id\":100068604}",
                        "{\"tenant_account_timestamp\":\"aba31a6f-a889-9b69-884f-65fcd7bd8a0d::DISPUTE_EXCEPTION_POLICY\",\"type\":\"DISPUTE\",\"category\":\"EXCEPTION_POLICY\",\"timestamp\":\"2020-12-28T20:11:01.000000618Z\",\"data\":{\"item\":{\"airport_tax\":0,\"authorization_code\":\"LHGJ7J\",\"card_id\":5229900,\"card_name\":\"PREPAID_RECURRING\",\"card_type\":\"RECURRING\",\"cardholder_currency_rate\":0,\"cardholderbilling_amount\":15,\"contract_amount\":15,\"currency_code\":\"986\",\"currency_literal\":\"BRL\",\"entry_mode\":\"810\",\"entry_mode_literal\":\"ECOMMERCE\",\"id\":3104057,\"installment_amount\":15,\"installments\":null,\"interest_rate\":0,\"ledger_update_id\":\"602f65c1-40bb-4f95-9bd1-76d4784d1cc8\",\"local_amount\":15,\"merchant_category_code\":\"0780\",\"merchant_category_group\":\"SERVICES\",\"merchant_city\":\"SAO PAULO\",\"merchant_state_or_country\":\"Brazil\",\"network\":\"MASTERCARD\",\"nsu\":\"184558\",\"number_of_installments\":1,\"org_operation\":{\"processing_code\":\"00\"},\"pre_authorization\":false,\"principal_amount\":15,\"response_code\":\"00\",\"retrieval_reference_number\":\"551000118971558\",\"settlement_currency_amount\":0,\"settlement_currency_rate\":0,\"soft_descriptor\":\"TEST TIMELINE\",\"to_name\":\"TEST TIMELINE\",\"from_name\":\"Massa iti PF eGXCMMz\",\"from_document_number\":\"23996270768\",\"original_transaction_date\":\"2020-12-28T20:07:48Z\",\"dispute_start_date\":\"2020-12-28T20:08:55.000000597Z\",\"previous_dispute_status\":\"OPEN\"}},\"account_id\":100068604}"
                    ]
                }
            }
        }
    }
}