---
updatedAt: 2026-05-07T13:26:35.000Z
agentTools:
  siteIndex: https://developers.pismo.io/llms.txt
  projectIndex: https://developers.pismo.io/pismo-docs/llms.txt
---

# Get card reissue reasons (outdated)

This endpoint is outdated, call the [List reissue reasons](ref:get-reissue-reasons) endpoint instead.

Get all reissue reasons together with associated costs.

To register reasons for reissue:

[Open a Jira ticket](doc:opening-a-service-desk-ticket) with type  = **Settings** and enter the data below:

`cost` - Reissue cost value. This field is for information only - only issuers can make debit entries to a customer's account.

`must_block` - Whether the card is canceled at reissue time or can transact until new card is activated.

`description` - Reason description.

`must_charge` - Will reissue be charged? This field is for information only as only the issuer can make debit entries to a customer's account.

`type` - Issuer defined reissue reason enum value


# OpenAPI definition

```json
{
  "openapi": "3.1.0",
  "info": {
    "title": "Card issuing - Cards",
    "version": "1.4.6",
    "description": "Card endpoints API",
    "contact": {
      "name": "API Support",
      "url": "https://developers.pismo.io/support/"
    },
    "license": {
      "name": "Copyright Pismo"
    }
  },
  "servers": [
    {
      "url": "https://sandbox.pismolabs.io",
      "description": "Sandbox API server for testing."
    },
    {
      "url": "https://gw-pci.pismolabs.io",
      "description": "Sandbox PCI API server for testing."
    }
  ],
  "security": [
    {
      "BearerAuth": []
    }
  ],
  "tags": [
    {
      "name": "Card reissue",
      "description": "Card reissue endpoints"
    }
  ],
  "components": {
    "schemas": {
      "MustBlock": {
        "type": "boolean",
        "description": "Should a `PLASTIC` card be canceled upon reissue or can it be used until the new card is activated?\n\n `VIRTUAL` cards are automatically canceled when reissued, regardless of this setting.\n",
        "example": true
      },
      "MustCharge": {
        "type": "boolean",
        "description": "Should the reissue be charged?\n\n This field is information only as only issuers can make debit entries to a customer's account.\n",
        "example": true
      },
      "ReissuedCardID": {
        "type": "integer",
        "description": "Last issued card ID",
        "example": 123456
      },
      "ReissueCost": {
        "type": "number",
        "description": "Reissue card cost",
        "example": 20.5
      },
      "ReissueDescription": {
        "type": "string",
        "minLength": 1,
        "maxLength": 255,
        "description": "Reissue reason description",
        "example": "Card was lost by the customer"
      },
      "ReissueReasons": {
        "type": "array",
        "description": "Get reissue card reasons response object",
        "items": {
          "type": "object",
          "properties": {
            "cost": {
              "$ref": "#/components/schemas/ReissueCost"
            },
            "must_block": {
              "$ref": "#/components/schemas/MustBlock"
            },
            "description": {
              "$ref": "#/components/schemas/ReissueDescription"
            },
            "id": {
              "$ref": "#/components/schemas/ReissuedCardID"
            },
            "must_charge": {
              "$ref": "#/components/schemas/MustCharge"
            },
            "type": {
              "$ref": "#/components/schemas/ReissueType"
            }
          }
        },
        "example": [
          {
            "id": 1720,
            "description": "Broken card",
            "type": "BROKEN",
            "must_charge": false,
            "must_block": false,
            "cost": 20
          },
          {
            "id": 1721,
            "description": "Name change",
            "type": "RENAME",
            "must_charge": false,
            "must_block": false,
            "cost": 9.9
          },
          {
            "id": 1722,
            "description": "Customer request",
            "type": "CLIENT_ORDER",
            "must_charge": false,
            "must_block": false,
            "cost": 9.9
          },
          {
            "id": 1723,
            "description": "Scratched card",
            "type": "SHAVED",
            "must_charge": false,
            "must_block": false,
            "cost": 9.9
          },
          {
            "id": 1724,
            "description": "Loss of relief",
            "type": "RELIEF_LOSS",
            "must_charge": false,
            "must_block": false,
            "cost": 9.9
          },
          {
            "id": 1725,
            "description": "Lost",
            "type": "LOST",
            "must_charge": false,
            "must_block": true,
            "cost": 9.9
          },
          {
            "id": 1726,
            "description": "Robbed",
            "type": "ROBBED",
            "must_charge": false,
            "must_block": true,
            "cost": 0
          },
          {
            "id": 1727,
            "description": "Theft",
            "type": "THEFT",
            "must_charge": false,
            "must_block": true,
            "cost": 0
          },
          {
            "id": 1728,
            "description": "Card not received",
            "type": "UNRECEIVED",
            "must_charge": false,
            "must_block": true,
            "cost": 0
          },
          {
            "id": 1729,
            "description": "Card is not working",
            "type": "DAMAGED",
            "must_charge": false,
            "must_block": false,
            "cost": 0
          },
          {
            "id": 1730,
            "description": "Defective card",
            "type": "DEFECT",
            "must_charge": false,
            "must_block": false,
            "cost": 0
          },
          {
            "id": 1731,
            "description": "Incorrect name",
            "type": "INCORRECT_NAME",
            "must_charge": false,
            "must_block": false,
            "cost": 0
          }
        ]
      },
      "ReissueType": {
        "type": "string",
        "description": "Issuer-defined reissue reason enum"
      }
    },
    "securitySchemes": {
      "BearerAuth": {
        "type": "http",
        "scheme": "bearer",
        "description": "Account token - an access token encoded with a Pismo account ID. Tokens can expire quickly, which can result in an \"Unauthorized\" error.",
        "bearerFormat": "JWT"
      }
    },
    "responses": {
      "401Unauthorized": {
        "description": "Access token is missing or invalid"
      },
      "403Forbidden": {
        "description": "You don't have permission to access this resource"
      },
      "404NotFound": {
        "description": "The specified resource was not found"
      },
      "500InternalServer": {
        "description": "Internal server error"
      }
    }
  },
  "paths": {
    "/wallet/v1/cards/reissue/reasons": {
      "get": {
        "summary": "Get card reissue reasons (outdated)",
        "tags": [
          "Card reissue"
        ],
        "operationId": "get-v1-card-reissue-reasons",
        "description": "This endpoint is outdated, call the [List reissue reasons](https://developers.pismo.io/pismo-docs/reference/get-reissue-reasons) endpoint instead.\n\nGet all reissue reasons together with associated costs.\n\nTo register reasons for reissue:\n\n[Open a Jira ticket](https://developers.pismo.io/pismo-docs/docs/opening-a-service-desk-ticket) with type  = **Settings** and enter the data below:\n\n`cost` - Reissue cost value. This field is for information only - only issuers can make debit entries to a customer's account.\n\n`must_block` - Whether the card is canceled at reissue time or can transact until new card is activated.\n\n`description` - Reason description.\n\n`must_charge` - Will reissue be charged? This field is for information only as only the issuer can make debit entries to a customer's account.\n\n`type` - Issuer defined reissue reason enum value\n",
        "responses": {
          "200": {
            "description": "Reissue reasons",
            "content": {
              "application/json": {
                "schema": {
                  "$ref": "#/components/schemas/ReissueReasons"
                }
              }
            }
          },
          "401": {
            "$ref": "#/components/responses/401Unauthorized"
          },
          "403": {
            "$ref": "#/components/responses/403Forbidden"
          },
          "404": {
            "$ref": "#/components/responses/404NotFound"
          },
          "500": {
            "$ref": "#/components/responses/500InternalServer"
          }
        }
      }
    }
  }
}
```