---
updatedAt: 2026-04-03T17:50:18.000Z
agentTools:
siteIndex: https://developers.pismo.io/llms.txt
projectIndex: https://developers.pismo.io/pismo-docs/llms.txt
---
# Track a service request
Pismo aims to restore normal service operation as quickly as possible. In general, the on-call support team acknowledges all incident requests within 15 minutes. Mitigation can take up to four hours for critical incidents, and up to three days for lower-priority incidents.
After you [open a service request](https://developers.pismo.io/pismo-docs/docs/opening-a-service-desk-ticket), you are redirected to a page showing request details. You also should receive a confirmation email.
The following options appear on the page's right-hand side:
* **Enable/disable system notifications**: If enabled, you receive emails about status changes, added comments, and other activity. If disabled, you receive emails when requests are closed.
* **Share the ticket with others**: Shares the request with other team or company members.
> 📘 Reopen a request
>
> If you are not satisfied with a resolution, you should reopen your request instead of submitting a new one. For more information, refer to [Modify a service request](https://developers.pismo.io/pismo-docs/docs/modify-a-service-request).
**To track Service Desk requests:**
1. Go to [ https://pismolabs.atlassian.net/servicedesk/](https://pismolabs.atlassian.net/servicedesk/).
2. Select the profile icon at the top right of the screen and then select **Requests**.
3. Use the search result filters as needed to find specific results.