# Track a service request

Pismo aims to restore normal service operation as quickly as possible. In general, the on-call support team acknowledges all incident requests within 15 minutes. Mitigation can take up to four hours for critical incidents, and up to three days for lower-priority incidents.

After you [open a service request](https://developers.pismo.io/pismo-docs/docs/opening-a-service-desk-ticket), you are redirected to a page showing request details. You also should receive a confirmation email.

The following options appear on the page's right-hand side:

* **Enable/disable system notifications**: If enabled, you receive emails about status changes, added comments, and other activity. If disabled, you receive emails when requests are closed.
* **Share the ticket with others**: Shares the request with other team or company members.

> 📘 Reopen a request
>
> If you are not satisfied with a resolution, you should reopen your request instead of submitting a new one. For more information, refer to [Modify a service request](https://developers.pismo.io/pismo-docs/docs/modify-a-service-request).

**To track Service Desk requests:**

1. Go to [ https://pismolabs.atlassian.net/servicedesk/](https://pismolabs.atlassian.net/servicedesk/).

2. Select the profile icon at the top right of the screen and then select   **Requests**.

<Image align="center" alt="Pismo service desk screenshots Requests menu item" border={true} src="https://files.readme.io/39d483faaa09a40e5775d0b88f1d44b1231fb8e018884725acc76276efcb9873-version_C.png" className="border" />

3. Use the search result filters as needed to find specific results.

<Image align="center" alt="Pismo service desk filtered requests table" border={true} src="https://files.readme.io/0595872-requests.png" title="requests.png" className="border" />