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updatedAt: 2026-06-30T14:11:30.000Z
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Fetch the complete documentation index at: https://developers.pismo.io/pismo-docs/llms.txt. Use this file to discover all available pages before exploring further. Append .md to any documentation page URL to get its markdown version.
# Pismo Service Desk
The Pismo Service Desk enables you to open and track service requests. For information about the types of requests you can submit, refer to [Request types](https://developers.pismo.io/pismo-docs/docs/request-types).
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> For information about getting a Service Desk user account, refer to [Request access to Pismo resources](https://developers.pismo.io/pismo-docs/docs/requests-for-access).
When you open the Pismo Service Desk page, you see a number of request links. A detailed description of each of the links is described below.
You can request help with the following items on the Pismo Service Desk page:
**Incident**\
Use this form to report an incident. An incident includes any and all failure events or abnormal behavior of the service or system (application) in a production environment that meets at least one of the following conditions:
* Unavailability in the execution of operational activities of the business areas;
* Presence of a vital impact on the continuity of operations under the responsibility of the business areas.
Any problem outside the conditions mentioned above must be opened as a ticket in the Occurrence/Event form.
If you have problems/errors obtained outside the production environment (EXT/UAT), open a ticket in the Sandbox form.
If you have any questions about the functionality of services or systems, open a ticket in the Question form.
**Occurrence/Event**
Use this form whenever a request presents problems without causing broad or general failure of a service.
**Sandbox**
Use this form when you need help with error results that you encounter outside of the production environment.
**Question**
Use this form whenever you are unclear about a particular result you're experiencing, when information is unclear, or when you are experiencing errors or problems.
**Projects**
Use this form to request an improvement, a new service, or new features.
**Performance Test**
Use this form when you want to test the platform's performance capacity or migration.
**Deployment Window**
Use this form for requests that are related to the deployment window.
**Settings**
Use this form for requests pertaining to existing production programs, such as those affecting business rules, changing rates, spending controls, accounting, ICA, embossing, and so on.