# Pismo Service Desk

The Pismo Service Desk enables you to [open](https://developers.pismo.io/pismo-docs/docs/opening-a-service-desk-ticket) and [track](https://developers.pismo.io/pismo-docs/docs/track-a-service-request) service requests. For information about the types of requests you can submit, refer to [Request types](https://developers.pismo.io/pismo-docs/docs/request-types).

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> For information about getting a Service Desk user account, refer to [Request access to Pismo resources](https://developers.pismo.io/pismo-docs/docs/requests-for-access).

When you open the Pismo Service Desk page, you will see a number of request links. A detailed description of each of the links is described below.

<Image align="center" border={true} src="https://files.readme.io/60931d0f153a2f24ca1295ac0cda31d69714db3c6212ddb9a1e961d0342d10c6-image.png" className="border" />

You can request help with the following items on the Pismo Service Desk page:

**[Incident](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/171)**\
Use this form to report an incident. An incident includes any and all failure events or abnormal behavior of the service or system (application) in a production environment that meets at least one of the following conditions:

* Unavailability in the execution of operational activities of the business areas;
* Presence of a vital impact on the continuity of operations under the responsibility of the business areas.

Any problem outside the conditions mentioned above must be opened as a ticket in the [Occurrence / Event](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/166) form.

If you have problems/errors obtained outside the production environment (EXT/UAT), open a ticket in the [Sandbox](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/165) form.

If you have any questions about the functionality of services or systems, open a ticket in the [Question](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/167) form.

**[Occurence/Event](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/166)**

Use this form whenever a request presents problems without causing broad or general failure of a service.

**[Sandbox](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/165)**

Use this form when you need help with error results that you encounter outside of the production environment.

**[Question](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/167)**

Use this form whenever you are unclear about a particular result you're experiencing, when information is unclear, or when you are experiencing errors or problems.

**[Projects](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/168)**

Use this form to request an improvement, a new service, or new features.

**[Performance Test](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/454)**

Use this form when you want to test the platform's performance capacity or migration.

**[Deployment Window](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/1568)**

Use this form for requests that are related to the deployment window.

**[Settings](https://pismolabs.atlassian.net/servicedesk/customer/portal/10/group/45/create/1733)**

Use this form for requests pertaining to existing production programs, such as those affecting business rules, changing rates, spending controls, accounting, ICA, embossing, and so on.