---
updatedAt: 2026-06-16T14:49:13.000Z
agentTools:
  siteIndex: https://developers.pismo.io/llms.txt
  projectIndex: https://developers.pismo.io/pismo-docs/llms.txt
---

# Non-incident lifecycle

This workflow is standard and applies to the following requests:

* Occurrence/Event
* Question
* Non-production environment
* Projects
* Performance Tests
* Settings

# Non-incident request status

The following table describes the request status values.

<Table align={["left","left"]}>
  <thead>
    <tr>
      <th>
        Status
      </th>

      <th>
        Description
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        Open
      </td>

      <td>
        Request is awaiting service.  This is the status when a request is first created or has been re-opened.
      </td>
    </tr>

    <tr>
      <td>
        In progress
      </td>

      <td>
        Resolution or development is in progress.
      </td>
    </tr>

    <tr>
      <td>
        Pending
      </td>

      <td>
        Waiting for more information from you.

        <ul>
          <li>After answering the questions, select **To Do** to submit your answers.</li>
          <li>If no action is taken within **80 business hours**, the request moves automatically to **Closed** status.</li>
        </ul>
      </td>
    </tr>

    <tr>
      <td>
        Resolved / Validating
      </td>

      <td>
        Request has been resolved.

        <ul>
          <li>At this point, you can either close the request or select **Reopened**, to reopen it if you are not satisfied.</li>
          <li>If no action is taken within **120 hours**,  the request moves automatically to **Closed** status.</li>
        </ul>
      </td>
    </tr>

    <tr>
      <td>
        Closed
      </td>

      <td>
        Request has been resolved to your satisfaction.
      </td>
    </tr>
  </tbody>
</Table>