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updatedAt: 2026-07-06T14:08:56.000Z
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Fetch the complete documentation index at: https://developers.pismo.io/pismo-docs/llms.txt. Use this file to discover all available pages before exploring further.

# Manage loans in Control Center

View and manage your customers' loans in Control Center. With the loans feature, you can:

* View the list of created loans for an account
* Monitor loan repayment progress
* Pay out and track disbursements
* Make adjustments to individual loan repayment installments

> 📘 Supported actions and role requirements
>
> In Control Center, you can only view, disburse, and adjust loans. You can't simulate or book a loan. To simulate or book a loan, you must use the [Create simulation](https://developers.pismo.io/pismo-docs/reference/post-v1-simulation) and [Book loan](https://developers.pismo.io/pismo-docs/reference/bookloanv2) endpoints.
>
> The actions available to you in Control Center depend on your role:
>
> * Users with the Backoffice operator or Accounts operator role can view, disburse, and adjust loans.
> * Users with the Backoffice viewer, Accounts viewer, or Collection analyst role can view loans only.

For more information about lending on the Pismo platform, refer to [Lending overview](https://developers.pismo.io/pismo-docs/docs/lending-overview).

From Control Center, you can do the following:

* [View loans](#view-loans)
* [Manage loans](#manage-loans)

# View loans

To view the loans for an account and inspect a loan in more detail, do the following:

1. From the main menu, select **Customer operations** > **Accounts**, and search for the account.
2. On the account screen, select the **Loans** tab.\
   The **Loan details** screen is displayed. You can find specific loans by filtering the list.\
   **Note:** You can also access the **Loan details** screen through the **Loans** preview card on the **Overview** tab.
3. Select a loan.\
   The **Loan information** screen is displayed, divided into the following tabs:
   * **Details**—Provides an overview of the loan, including key financial amounts, interest rate information, and [loan product](https://developers.pismo.io/pismo-docs/docs/loan-product-overview) details.
   * **Repayment schedule**—Displays the repayment installment schedule for the loan. For more information, refer to [Repayment schedule tab](#repayment-schedule-tab).
   * **Disbursement**—Lists all disbursements associated with the loan. For more information, refer to [Disbursement tab](#disbursement-tab).

The **Loan details** screen displays the list of created loans for an account and includes an overview of key loan and financial details.

<Image align="center" alt="Screenshot showing an excerpt of the Loan details screen" border={true} src="https://files.readme.io/dff944cd1167b3e18fdfc4da23bf05ea11e3769014e3e1c233c03798a9f31e4b-loan-details-screen.png" className="border" />

<Table align={["left","left"]}>
  <thead>
    <tr>
      <th>
        Column
      </th>

      <th>
        Description
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        **ID**
      </td>

      <td>
        The ID of the loan

        The ID is generated automatically and assigned when the loan is booked
      </td>
    </tr>

    <tr>
      <td>
        **PRINCIPAL**
      </td>

      <td>
        The original amount of the loan before interest or repayments are applied
      </td>
    </tr>

    <tr>
      <td>
        **BALANCE**
      </td>

      <td>
        The remaining amount of the loan to be repaid
      </td>
    </tr>

    <tr>
      <td>
        **INTEREST RATE**
      </td>

      <td>
        The percentage applied to the loan to calculate how much interest is charged over time
      </td>
    </tr>

    <tr>
      <td>
        **PAID**
      </td>

      <td>
        The total loan amount already repaid
      </td>
    </tr>

    <tr>
      <td>
        **START DATE**
      </td>

      <td>
        The date when the loan becomes active
      </td>
    </tr>

    <tr>
      <td>
        **NEXT PAYMENT**
      </td>

      <td>
        The date when the next scheduled repayment is due
      </td>
    </tr>

    <tr>
      <td>
        **STATUS**
      </td>

      <td>
        The status of the loan

        For more information, refer to [Manage loans](https://developers.pismo.io/pismo-docs/docs/manage-loans).
      </td>
    </tr>
  </tbody>
</Table>

The following sections describe the **Repayment schedule** and **Disbursement** tabs in more detail.

## Repayment schedule tab

The **Repayment schedule** tab displays the repayment installment plan for the loan. You can view payment progress and track the status of each individual repayment.

<Image align="center" alt="Screenshot showing an excerpt of the repayment schedule tab" border={true} src="https://files.readme.io/4118b6f6d4b41c45799c29b2ed6189d8907402c077a285c639cabbf387e004ae-repayment-schedule-tab.png" className="border" />

<Table align={["left","left"]}>
  <thead>
    <tr>
      <th>
        Column
      </th>

      <th>
        Description
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        **PERIOD**
      </td>

      <td>
        The installment number in the repayment schedule
      </td>
    </tr>

    <tr>
      <td>
        **REAL DUE DATE**
      </td>

      <td>
        The date when the repayment for the installment is due
      </td>
    </tr>

    <tr>
      <td>
        **DUE**
      </td>

      <td>
        The remaining amount of the installment to be repaid
      </td>
    </tr>

    <tr>
      <td>
        **PAID**
      </td>

      <td>
        The amount already repaid for the installment
      </td>
    </tr>

    <tr>
      <td>
        **INITIAL AMOUNT**
      </td>

      <td>
        The original amount calculated for the installment
      </td>
    </tr>

    <tr>
      <td>
        **STATUS**
      </td>

      <td>
        The status of the installment

        For more information, refer to [Manage loans](https://developers.pismo.io/pismo-docs/docs/manage-loans).
      </td>
    </tr>

    <tr>
      <td>
        **ADJUST**
      </td>

      <td>
        The option to adjust the repayment details for the installment

        For more information, refer to [Adjust a loan](#adjust-a-loan).
      </td>
    </tr>
  </tbody>
</Table>

To view more information about a specific installment, you can expand it. The expanded view shows a detailed breakdown of how the repayment is calculated.

## Disbursement tab

The **Disbursement** tab lists all disbursements made for the loan.  Each entry represents an individual disbursement and contains key information about the disbursement and its status.

<Image align="center" alt="Screenshot showing an excerpt of the disbursement tab" border={true} src="https://files.readme.io/09c9f601fdacb5bb6a476ba467784f2eee644ef720c741b739b8e5979ea90073-disbursement-tab.png" className="border" />

<Table align={["left","left"]}>
  <thead>
    <tr>
      <th>
        Column
      </th>

      <th>
        Description
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        **DISBURSEMENT ID**
      </td>

      <td>
        The ID of the disbursement

        The disbursement ID is generated automatically and assigned when the disbursement is made
      </td>
    </tr>

    <tr>
      <td>
        **DATE**
      </td>

      <td>
        The date when the disbursement was made
      </td>
    </tr>

    <tr>
      <td>
        **AMOUNT**
      </td>

      <td>
        The amount disbursed
      </td>
    </tr>

    <tr>
      <td>
        **ACC. TYPE**
      </td>

      <td>
        The type of account receiving the funds, **Internal** or **External**.

        * Internal accounts are accounts registered to your organization on the Pismo platform
        * External accounts are accounts outside of the Pismo platform
      </td>
    </tr>

    <tr>
      <td>
        **ACC. ID**
      </td>

      <td>
        The ID of the account receiving the disbursement

        **Note:** The account ID applies to internal accounts only.
      </td>
    </tr>

    <tr>
      <td>
        **STATUS**
      </td>

      <td>
        The status of the disbursement

        For more information, refer to [Manage loans](https://developers.pismo.io/pismo-docs/docs/manage-loans).
      </td>
    </tr>
  </tbody>
</Table>

# Manage loans

From Control Center, you can do the following:

* [Disburse a loan](#disburse-a-loan)
* [Adjust a loan](#adjust-a-loan)

> 📘 Dual approval
>
> If your company is using the dual approval feature (beta release), these changes require approval. With dual approval, you initiate the change and submit a request for approval. A second person must review and approve it. The change doesn't take effect until it's been approved.
>
> For more information about dual approval, refer to [Dual approval](https://developers.pismo.io/pismo-docs/docs/dual-approval).

## Disburse a loan

Make disbursements to release funds to your customers' accounts.

> 📘 Disbursement criteria
>
> You can only make a disbursement if you meet at least one of the following criteria:
>
> * The loan status is **Booked** and the disbursement amount is less than the loan principal amount.
> * The loan is configured for multiple disbursements and the loan status is **Active**. When making a disbursement, the cumulative value of all disbursements must not exceed the loan principal amount.\
>   **Example:** For a loan with a principal amount of $10,000, if you've already disbursed $7,000, your remaining disbursements must not exceed $3,000.

> 📘 External accounts
>
> You can't make a disbursement to an external account from Control Center. This option is intended only to keep a log of external disbursements, without any movement of funds.

To make a disbursement, do the following:

1. Select a loan.

2. Select **Manage loan** > **Disburse loan**.

   <Image align="left" alt="screenshot showing the Disburse loan button" border={true} src="https://files.readme.io/9474bb996d4e9e9dd3bed5f04a916eaa73ae680b066de02ee6b31b69ed66c77f-disburse-loan-button.png" className="border" />

3. In the **Disburse loan** dialog, configure the disbursement details.\
   **Note:** You can't select blocked or canceled accounts.

4. Select **Next**.
   * If you selected **External**, the disbursement details are logged and an entry is added to the **Disbursement** tab.
   * If you selected **Internal**, the funds are paid out to your selected internal account and an entry is added to the **Disbursement** tab.

## Adjust a loan

Make adjustments to your customers' loan repayment details.

You can make adjustments to:

* Correct repayment calculation errors
* Respond to borrower requests, such as changing payment terms
* Restructure payments to reflect updated loan conditions

When you make an adjustment, your changes update the repayment schedule and affect the overall loan balance.

> 📘 Adjustment criteria
>
> To make an adjustment, the loan status must be **Active** and the repayment installment status must not be **Paid** or **Canceled**.

To make an adjustment, do the following:

1. Select a loan.
2. Select **Manage loan** > **Adjust loan**.

   <Image alt="Screenshot showing the Adjust loan button" border={true} src="https://files.readme.io/6d79e1ce1473d36883cb5aafb6d145b214bcb60f0ade25f31546574ac822e60b-adjust-loan-button.png" className="border" />

   Alternatively, on the **Repayment schedule** tab, select the adjust icon for the installment you want to adjust.
3. In the **Adjust loan** dialog, configure the loan adjustment.
4. Select **Next**.\
   The installment and overall loan repayment details are adjusted.