Create and update disputes forms

How you can manage supporting disputes forms on the Pismo platform.

If you need to give context and reasons for a dispute, you can submit its supporting forms on the Pismo platform.

Create a dispute form

When there’s a new dispute, you can create a form. To create a dispute form:

  1. Enter the disputeId. To get this disputeId, go to retrieve a dispute and find the ID number in the disputeId field from its response.
  2. Select the correct Expedited Billing Dispute Form (EBDF OBJECT) in the form field.
  3. Enter the needed information in the EBDF form fields.

This creates the dispute form and initiates a chargeback on the card network.

Update dispute forms

When there's an update to a dispute, you can update a form. To update a dispute form:

  1. Enter the disputeId. To get this disputeId, go to list disputes and find the ID number in the id field from its response.
  2. Enter the disputeFormId. To get this disputeFormId, go to retrieve a dispute and find the ID number in the dispute_form_id field from its response.
  3. Select the correct Expedited Billing Dispute Form (EBDF OBJECT) in the form field.
  4. Change the needed information in the EBDF form fields.

This updates the dispute form and changes the chargeback status on the card network.

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If there’s a dispute about an installment, enter the dispute_installment_id number. To get this dispute_installment_id, go to retrieve an installment and find the ID number you need from its response under dispute_installment_id.

EBDF Forms

When you select the EBDF form object, you’re telling the Pismo platform what type of dispute form you’re creating or updating. Here are the types of EBDF forms available on the Pismo platform.

EDBF Form

Description

fraudDrfDocument

This dispute form is used when there is fraud.

cardholderDisputeChargebackDrfDocument

This dispute form is used when the cardholder disputes a purchase and notifies the card issuer.

pointOfInteractionErrorsDrfDocument

This dispute form is used when there's either a disagreement between parties or an error with the transaction. For example, a wrong value or a duplicate charge.


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